Noir & BlancReviews of noirblancnyc.com

My order hasn't been delivered

Order as a christmas gift, arrived late, contact with the company is by e-mail only. Quality poor, cheap leather, cheap gold coloured hardware, bag too small for the strap, no pom pom accessory as shown but a cheap tassel instead. Currently trying to return it for a refund however company keep saying they will only replace. Just want my money back.

Bag looks cheap does not smell like leather delivery took ages poor quality made in china

Beware! SCAM company. I ordered a bag in late October, 2025. After receiving the item, I decided the bag didn’t fit my needs. I sent two emails to customer service in November, 2025 requesting return instructions and a refund. They gave me instructions to send the bag to an address in Texas. I sent the product to the Texas address via Fedex. The company in Texas is called ShipBOB, Inc. This is the name they provided to return the product. Fedex tracking showed the product was delivered and signed on 12/1/25. Since 12/1/25, I’ve been emailing Noir & Blanc’s customer service on the refund status, and the replies are along the lines of “we’re working on it. thank you for your patience.” Today, 01/14/2026, I filed an official complaint with the Better Business Bureau. I attached all the email correspondences, credit card statement, and proof of the Fedex delivery. I informed Noir & Blanc of the BBB complaint. The company’s official name is Noir & Blanc New York, but there’s no New York address and phone number on its website, only an email address. I suspect this company is based overseas, most likely in China. Terrible merchant! Update 01/16/26: Noir & Blanc finally issued the refund on my credit card. Be persistent when pursuing a refund.

I have still not received the bag and have informed my card company for reimbursement i have been unable to have a response from you

I ordered 2 bags with free RFID wallet before Christmas. Their website mentions the purse size and dimensions. On 31st December I received the white purese which was much small then the dimensions size mentioned on website, i waited for rest of items, of which the black pure arrived but not the wallet. This bag was bigger, even though bothwe were supposed to be the same. I tried calling their number but no answer. I wrote an email and after 2 days they replied that since I received a bag from "international stock " there might be a small difference otherwise they are same. No they are not, white one was significantly smaller!. Also they said their is some delay with wallet and they will send when available! What? That's not s time frame at all. I replied again regarding the purse size not matching website description and whatbtime frame, and resolution..and they havent even bothered to reply back. The delivery was in ugly looking envelope with purse just stuffed without any stuffings etc inside for shaping. No duster bag or anything. This looks like a sham company Edit: The company retried sending me another purse and this was also same, small. The height is supposed to be 7 plus inches and my Samsung s23+ phone is taller than the bag height. For info, the height of this phone is 6.21 inches. I tried calling their Wyoming # and it's not picking up and no voicemail. I emailed again with pictures and they said actually their white bags are smaller and they have updated their website to reflect the correct dimensions, no they haven't, I checked. Also I did a small test to see if the "genuine leather" they claimed is real.. it's not. The real leather became sticky like PU fake leather after some heat. I wrote back for refund and they said they won't pay for shipping and gave a Texas shipping company address to ship. So to ship is more than the items I paid for, and all the items are fake and not even the same size. And I was supposed to gift them and they all missed shipping and delivery window. After further research, this company has no real USA presence even though their name says "NYC" they are copying a similar named company in NYC. The "rave reviews" from VOGUE and other fashion magazines on their website are for another similar named German company that Vogue and these fashion mags reviewed for. They are not a USA company, since all their emails come @ 2 AM at night. Their # doesn't answer, the address listed on their website in WY is just and agent representing various scammy online businesses. Google search of this address will confirm that many are defrauded by this address located business. So fellow shoppers beware at your own risk

I ordered almost a month ago and still hasn’t showed up sending back as soon as I received

Never received the bag!