NomadinternetReviews of nomadinternet.com

Took my money now. They won't respond to me. Every time I call the phone number to return the unit it says nobody in their support team is available. I tried doing their live chat. They either send me a link that doesn't work or they just stop answering me when I ask for a refund? They have a 14-day trial and I literally was trying to return it the same day because it just would not work in my area

If I could give this company zero or negative stars, I would. Constant "billing errors" (large overcharges) and molasses-slow, disingenuous customer service responses are the norm. Do some digging on the internet and you will see myriad complaints. Most of the reviews of this company here appear to be fake plants. This company has a history of being sued by the state of Texas for consumer fraud. It took a month, while they charged for an additional (overcharged!) month of service to simply initiate cancellation of service. The saga is still not over as this company continues to hold on to money of mine they had no business taking in the first place.

watch your monthly billing. I didn't! After the 2nd monthly bill increase in 6 months, I tried calling them. No answer - ever. So I emailed to customer service - numerous times & have to explain over & over again the bogus charges on my acccount. I bought the router outright, but 8 months later, I suddenly got charged $25/month rental fees. Thought it was yet another price increase in life. Then another price increase - supposedly for a travel add-on I didn't need, know about, request, sign up for, nor authorize. Finally getting acknowledgement of bogus charges, i got a messly $5 credit on my correct monthly bill. They ripped me off of $165 that I'm still waiting for. Oh, tried to cancel subscription, both from website & app. Can't find it & numerous emails stating I quit doesn't seem to register with anyone. I stopped using the service in late May but owe that month's usage. So apply the credit I'm owed to that bill & send me the rest. Their customer service is staffed by idiots who can't read & don't give a shit. They use canned messages that don't fit the complaint. The overcharges aren't worth suing over, but OMG the company is either seriously stupid about proper billing & responsive customer service, or they're broke & need to rip off customers!

I have spent over a month trying to resolve billing issues with Nomad. I have had 23 chats with them in that time and two or three phone conversations. Their phone call number reaches them, but they say we are not taking calls and refer you to chat or tickets. Their response to tickets rarely answers the questions you pose, so you have to respond again. They overcharged my account, said they had fixed it only to find they had not fixed the situation. I tried to take my method of payment off their site but could not. Finally, I have decided to cancel their service. If someone was looking for an internet company with good service, I could not recommend this company.

Truly a scam of a company. Connection worked well for 2 months, then became unusable after. I requested a refund and was told I was getting it, one false charge, 5 months, 6 phone calls, and MANY service requests later, zilch, nada, nothing. Please for the love of everything do NOT use Nomad Internet

I’m very upset with nomad internet they refuse to cancel my internet after I have called multiple times requesting a refund for being overcharged and asking to cancel and they refuse. Now they are threatening to send me to collections I do not want their internet!!!

My boyfriend has been dealing with this crap company.. if it was possible to give it no stars I would. Overpriced, unprofessional and no help whatsoever. They keep saying they will send the equipment out but it never arrives on time when they promise. When it finally does it ALSO doesn't work. BEWARE this company is utter rubbish. Takes your money and you get nothing but trouble in return.

This has got to be the worst internet provider on the planet. I used them for a couple years back in 2021 and wasn't too bad. Talked my company into going with them for internet service for my construction trailer. Not an issue for about 3 weeks then it went out 5/7/25 and LOL tried to get support. What a joke. Tried calling into support at all different times and never connected. I had office do a support ticket which they didn't answer for 3 days and sent an email about how to redo the whole router but instructions didn't make any sense and could not fix. I understand stuff happens but if you don't have any support it's absolutely worthless. Went and purchased Starlink and will pack up and send them back their router