Nom NomReviews of nomnomnow.com

Reply from Nom NomDec 20, 2018

We're sorry to hear your kitties did not have a good experience with their NomNomNow as their health and happiness is our number one priority. If you haven't done so already, would you please reach out to [email protected] and letting our care team know about the meals? Your feedback is greatly appreciated as it allows us to address any inconsistencies in quality control with our fresh food meals. Thank you for sharing.

Reply from Nom NomDec 7, 2018

Thank you for your feedback! Any inconsistency in meal sizes or issues with the recipe is certainly not up to our standards as the health and happiness of our Nommers is absolutely our number one priority so we’re sorry if this was your experience. Looking into your account history, it is showing that you had elected for half portions and 1 meal per day in October which resulted in smaller sized meals. I hope this helps clarify what you may be seeing! If you would like to change back to how your kitty’s orders were originally set up, please do contact us at [email protected] so we can help make the changes in your account and ensure your fur baby is receiving the intended amount of portions. If you are noticing any other sort of problem, we’d love to learn more as we want to ensure that we are providing only the highest quality of fresh food meals and service to you and your furry one. We are always here to help!

Reply from Nom NomOct 9, 2018

Thank you so much for your note and we hope you'll allow us to ease your concerns. The mature brown skin of potato is highly digestible and a rich source of trace minerals and other nutrients. Uncooked green potato skins and potato shoots may in very large doses be problematic, but rest assured we only use human-grade potatoes of restaurant quality that are free of these portions. Please know there is no evidence that potato skins of this type are a problem and, in fact, can contain an even more diverse set of nutrients than the white part of potato itself. We're glad to know you've felt supported by Hannah and we encourage you to reach out to us directly at [email protected] if you have any other concerns. Please know all our recipes have been formulated by board-certified veterinary nutritionist, Dr. Justin Shmalberg who, on top of being a veterinarian, has received specialized education and is a leader in the field of animal nutrition :)

Reply from Nom NomSep 27, 2018

We are sincerely for any misunderstanding and mix-ups on our end. We certainly want our customers to experience top-notch customer service and are sorry to hear you did not feel supported. Based on your feedback, we will be taking the necessary steps to ensure we have proper internal communication so our Nommers are always taken care of as well as better communication directly with out customers so mix-ups like this don't happen again. Thank you for taking the time to write and your valuable feedback.

Reply from Nom NomJul 25, 2018

We are so sorry if you had a poor experience! We certainly want to ensure feeding fresh is as easy as possible so we include order deadlines and all the information about your deliveries directly in your NomNomNow account. As you noted, we do kindly ask our Nommers to make changes prior to the deadline as we purchase fresh ingredients for the individual pup to ensure your four-legged loved one is receiving the nutrition that's right for them. We hope to offer the value of delivering pre-portioned meals to your door and taking the guesswork out of creating a truly balanced meal. All our recipes have been formulated by our board-certified vet nutritionist, Dr. Justin Shmalberg, to ensure they are nutritionally balanced and correctly portioned—that way our Nommers never have to put in the extra time, effort, or research and can feel at ease knowing the meals have the nutrients their fur baby needs to be healthy and happy :) With regards to recycling—we recommend recycling your box and liner, meal packs can be rinsed out and recycled in most cities (but you'll need to check with your local center), and ice packs can be cut open, drained, and the shells recycled. We can also work with you reduce the amount of meal packs your receive if this is something you prefer. And yes, we always recommend our pet parents consult with their veterinarian to ensure we are the right choice for your pup as their health and happiness always comes first :) Thank you so much for all your feedback, we'll be sure to take your notes into consideration to ensure we are providing the best experience possible.