Nordic KnotsReviews of nordicknots.com

Delivery was later than expected. Quality didn’t look as good in person.

Everything about my custom curtain order has been miserable. I ordered 94" curtains and a curtain rod from Nordic Knots in November. When I received the curtains four weeks later, the rod was not included. I reached out and was told that the rod was being shipped separately (despite my receiving only one tracking number and shipment email). Okay fine. When I finally received the rod, I went to hang the curtains. And at that point learned that neither curtain was 94" as ordered. Which - while really annoying - would be less of an issue if the curtains were at least both the same, wrong length. But they weren't. One curtain was 93" and the other curtain was 93.5". Meaning they looked crooked and stupid when hung. I reached out to customer service to inquire about a solution. The rep I spoke to recommended that I send the curtains back for alteration and assured me the alterations would only take a few days to complete. Given the quick alteration time, I agreed to this process and mailed the curtains back. I retained a shipment receipt and confirmed that Nordic Knots received the return shipment on Feb. 10. It is now over three weeks later and Nordic Knots has failed to complete the alterations and has not shipped the curtains back. What's worse is that the company only communicates with me at my prompting. I've purchased rugs from Nordic Knots before and as a new homeowner need curtains for every room in my house. While I previously considered using Nordic Knots for this endeavor, I will never purchase curtains from them again. It has been such an absolutely horrendous experience with no transparency or accountability on their end. Given the price point of this item, I expect much better.

Having a really difficult time with the customer service here. I ordered a single rug one month ago and it has turned into a logistical nightmare. NordicKnots charged me 3x for the same rug within the same week, and I am still waiting on the 2nd "duplicate" order to be refunded.

I ordered my 10' x12' deep sage green or oregano color Nordic Knots rug for home delivery. I was excited to get it. It arrived when it was supposed to, sorry forget the time frame now, but no matter. I arrived at my doorstep only to find this enormous unmovable rug wrapped in heavy paper of sorts standing half-under the portico against the wall. This was my delivery. I immediately called the closest store to try to arrange a "white glove" delivery whereby they place it in my bedroom in the proper place. Oh yes and the rug pad I ordered as well. They tried and sincerely tried again, but company policy only arranged this IF ORDERED AT THE STORE!! I was stuck with this expensive rug sitting outside my door. Luckily my door faces to the side and there is a long path and steps to arrive at the door. And we have high shrubs around the front yard so no one could easily see it and steal it. My husband arrived home late afternoon the earliest and was able to shove both packages inside the front door. But not without considerable pushing and difficulty and strength. We had other bedroom deliveries the next day and these two strong men for a bit of cash lifted it and brought it to our bedroom. They had to push it a bit to the side and there is an unsightly crease left. I'm hoping our grown strong son who lives in the next state but only an hour away with my husband can fix it. The bedroom chair delivery men who did the placement did a very good job but don't deliver rugs so they just pushed the rug to the side and didn't fix it afterwards. THIS WAS A DISASTROUS EXPERIENCE!! JUST AWFUL!! DO NOT ORDER ONLINE UNLESS YOU CAN LIFT MAYBE 80 OR MORE POUNDS YOURSELF OR WHATEVER!! The rug is gorgeous but I think the Company owes me a solution to the crease which mars its beauty.

Ich warte seit Wochen auf die Gutschrift des zurückgesendeten Teppichs, erhalte zwar freundliche Mails, wenn ich nachfrage, aber warte auf einen Betrag von über 1.000 Euro. Langsam habe ich kein Verständnis mehr.

product came broken over a month ago, still havent recieved a replacement, no update from the team...

I got a damaged rug, and nobody contacted me about when you have someone pick it up and when I could get the refund.

I paid extensively to order a custom size in May. We paid for boat shipping and expected in September. After being blown off countless times long after the date it was expected, the rug was delivered in December. It was the INCORRECT rug. I will never make another Nordic Knots purchase again. Basic rugs for a exhorbitant price tag and they couldn’t even follow through with a correct order. We followed up immediately upon receiving the incorrect rug and have yet to hear from anyone about the blunder!