NRG TransportationReviews of nrgtransportation.us

Reply from NRG TransportationJul 31, 2025

We sincerely apologize for the confusion and frustration you experienced regarding your quote and transportation details. Transparency and trust are very important to us, and we regret any miscommunication that may have occurred. We would appreciate the opportunity to review your case directly and clarify any misunderstandings. Please contact us at [email protected] so we can work towards a resolution. Thank you for your feedback.

Reply from NRG TransportationJul 31, 2025

We sincerely apologize for the issues you experienced during your vehicle transport, including the delay, the oversight with your keys, and the damage to your windshield. This is certainly not the experience we want for our customers. Please know that we take your concerns very seriously and are committed to making this right. We are prepared to refund your payments and would like to discuss the details with you directly to ensure a satisfactory resolution. Kindly contact us at [email protected] at your earliest convenience. We appreciate your patience and hope to restore your trust.

Reply from NRG TransportationJun 14, 2025

Thank you for your feedback. We're genuinely sorry to hear about your experience, and we appreciate you taking the time to share it. While we're glad to know the pickup occurred on schedule, it's clear we fell short in several other areas, and for that, we sincerely apologize. Your experience with communication and tracking is not up to the standards we hold ourselves to. We understand how frustrating it is to feel left in the dark, especially when shipping something as important as your vehicle. We are actively addressing the concerns raised about how your case was handled, including with the representative you mentioned. As for the delay and Tom's comment — while delays can occur in the trucking industry due to factors like weather, traffic, or carrier schedules, the explanation and delivery of that message should have been far more professional and respectful. That was not acceptable. Regarding pricing, we strive to provide accurate quotes upfront, but factors like last-minute changes or carrier availability can sometimes affect final costs. That said, any difference should always be clearly communicated and agreed upon, and if that didn’t happen, we take that very seriously. We never want any customer to leave feeling this way. Please feel free to contact us directly at [contact info] if you’d be willing to discuss your experience further — we’d like the opportunity to make this right. Sincerely, NRG Transportation

Reply from NRG TransportationJun 3, 2025

Hi, We’re very sorry to hear about your experience and sincerely apologize for any inconvenience caused. What you described is not the standard of service we strive for, and we take your concerns seriously. We’d like the opportunity to review your case in detail and address the situation directly. Could you please contact us at [email protected] or call us at (716) 250-3068 If you're more comfortable, feel free to send us your full name or booking reference here so we can locate your file and follow up with you right away. Your feedback is important, and we’d truly appreciate the chance to make things right. Sincerely, NRG Transportation.

Reply from NRG TransportationJun 3, 2025

Hi dear customer, We're truly sorry to hear about your experience and appreciate you bringing this to our attention. What you described does not reflect the level of transparency and service we aim to provide. We’d like to understand exactly what happened and make things right. If you could please contact us directly at (716) 250-3068 or email us at [email protected], we’ll investigate this matter immediately. You can also send us your full name or booking reference so we can look into this specific situation. Thank you again for your feedback — it helps us improve, and we hope to have the chance to make this right. Sincerely, NRG Transportation