National Retail SolutionsReviews of nrsplus.com

Don’t ever go for NRS POS for your stores . We recently had NRS and we kept having issues like inventory will be messed up on the name of software update . For weeks, we had discrepancy in inventory because of their update thing . Even though customer service is 24*7 , it’s barely of any use .

Service sucks ATM credit debit option horrible horrible customer service people do not pick up phones nor do they reply back. Cant respond back on time. some don’t speak proper English makes it even challenging to communicate. Underpaid amount on debit credit machines.

I have no idea how to explain this company customer service??? When I’m call them they told me you are high volume some one gone contact you shortly. Next day they send generic email and say we gone solved you issue, but nothing solved .

Bad experience with nrs pay. It’s been a week since I started using their register. They never deposited my money from the credit card sales to my bank account. I called and emailed so many times and still not resolved. Bad company to do business with. I rate them at zero.

After buying the business I was using the old cash register that I bought 2018 as a partner and I was paying their license fee $24.95 monthly basis. This month Nov. 2nd they took $24.95 license fee from my credit card. Today Nov 4 they turned of my POS with out any notification. I called them many times but I don't know yet why they turn off my POS. They took my money but I am not getting service. Their plan was to sell me a new register to make more money. Now they need to refund my money immediately. I sent them 3 emails but no reply. I called them many times only I hear some music. No one should get involved with this company.

I never call and get something done ,no customer service

If running a restaurant or bar don’t waste your time, it’s basically a cash register that attempts to do inventory. Complete POS….no pun intended

The support department of NRS is the only decent thing about this company, the merchant services are scammers, they never answer phone, when they do pickup, it get disconnected, asking to leave voicemail which is not returned, and merchant service call back doesn’t work. The system itself is built great and does what it supposed to do for the most part, however, the employee facing screen has this annoying ads that looks like webpage from early 2000s, which makes our stuff very uncomfortable and annoyed as result reducing the productivity. Furthermore, we’ve been dealing with ad removal from two machines for almost two weeks, and we’ve been charged nearly $500 to remove the ads and there is nobody to talk to about it about the charges. The support department cannot do anything on this and merchant service department doesn’t exist at all, perhaps they only exist to steal money from their customers. There is possibility we will return NRS, we are already exploring other options. While the POS system is okay aside from the spammy ads and the support department is also decent - which they should be since I have their Advanced support plan, the merchant services will kill your business, unless NRS changes their way I recommend you to stay clear of National Retail Solutions.