Excellent
Based on 787 reviews
National Tire & Wheel4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
National Tire & Wheel Off Road Tires Wheels & Accessories for 4x4 Trucks, SUV's and Jeep Vehicles.
National Tire & Wheel (ntwonline.com) has 787 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 36 reviews with 1 star · Clear filters
Chad B.
recieved deffictive tires. thread was very uneven, been hours on the phone sent pic after pic, been going on for a week, they want me to send them back and wait for them to inspect! they just keep trying to tell me how im wrong, $1600 worth tires and im still walking, DO NOT purchace from this company!!!
Dylan J.
Pretty crappy customer service got my wheels put them on and notice some damage so I called mike my sales guy he like there isn’t nothing we can do what a waste of my time and money to get treated like a nobody thinks it okay to rip people off I don’t care if I had them on for 2 weeks for 3500 dollars they should take care of you no matter what it call customer service that you guys dont have never recommended this company
Reply from National Tire & WheelMay 5, 2023
Dylan, We are sorry that we could not do anything to help you but you had your wheels for 8 days before you brought this to our attention AND you had already bolted them on and had been driving on them for a week. If you would have contacted us as soon as you received them and before you put them on, we could have easily helped you out. We only have a short period of time after your receive your order to file a claim with the shipper. When you installed them on your vehicle, There is no way for us to file a shipping damage claim because they don't know if the damage was caused by shipping or during the time you were driving on them. Sorry that we could not help. Dylan, I have been trying to get in touch with you for a few days now. I may have a solution to your problem but it is time sensitive and we are running out of time. Pease call us.
Amahrud
I called ahead of time to see if they could do an oil change and tire rotation. I was told there was no wait. I was there within ten minutes and found out from another upset customer that three guys were out. I was told I was the third car and it would be an hour. After 35 minutes my car has still not been taken so I asked the status. I was then told that four cars were ahead of me because two scheduled appointments had come in and they would go ahead of me even though they just dropped off their cars and left. No one had mentioned that cars coming after me were going ahead of me. I was the only person waiting for my car in their waiting room. I am then told that they can’t get to my car until afternoon. I left and will never go there again. What is the point of deceiving customers? What is the point of not advising customers of the schedule when they call? What is the point of keeping people waiting 35 minutes and then tell them that the car will not be serviced until sometime in the afternoon (maybe)? So you can hold cars in reserve to make money? Horrible place. Glad they didn’t service because I would never believe their recommendations.
Reply from National Tire & WheelDec 27, 2022
Amahrud, I'm sorry about your bad experience but it was not us that you had the trouble with. You are leaving a bad review for the wrong company. We are National Tire & Wheel in Wheeling WV. We have no other locations and we do not do oil changes. I would appreciate it if you remove this undeserved bad review.
Troy B.
I ordered a light bar mount bracket. My shipping info says it's coming on a tractor trailer like I ordered something huge. Then you ask me to rate my experience before product even arrives. Great job.
Reply from National Tire & WheelOct 12, 2022
Troy, I'm a little confused as to your review. You placed your order on 10/6, we shipped on 10/7 and it is out for delivery today (10/12). I'm not sure what message you would have recieved other than the one below that mentions Heavy Frieght on orders for tires over 35". I'm sorry for the confusion. If you could send me the message that you recieved, if different than the one below, I would like to see it so we can save others from getting confused. Our standard message after placing an order is "Thank You for your order. Please be advised that orders need time to be processed and orders placed on the weekends or holidays do not get processed until the following business day. No information will be available until the order as been processed. Please give us time to process your order. Please be aware that with the current situation in regards to the COVID19 pandemic, we are experiencing unprecedented shortages of product that we have never before experienced. Almost every supplier is being affected by this situation. Shipping carriers are being overwhelmed by the increase in internet ordering and delivery times may be affected depending on your area. We unfortunately have no control of the situation and ask for your understanding. If we experience any problems or delays with your order, we will contact you within 48 hours. Please check your email or answer a telephone call coming from the 304 area code. Please be advised that due to the escalating "porch theft" and fraud, most orders will require someone present to sign for the delivery. This is for your protection, please excuse the inconvenience. If you have ordered tires 35" tall or larger, please click on this link that explains new delivery procedures. Heavy Shipping Info Most merchandise is shipped within 48 hours from receipt of the order. Tire and wheel packages require more time because of the labor involved to mount and balance them. If we experience any problems with your order, we will contact you within 48 hours. Please check your email or answer a telephone call coming from the 304 area code. You will receive tracking information the day AFTER you order has been shipped. This message will be coming from FedEx. Please check your spam or junk boxes before calling about your order. If you have questions about your order, you can email us at [email protected] or call us at 1-800-847-3287 . Our hours are 8-6 M-T, 8-5 W-F Closed Sat & SUN."
Greckard
Didn't honor their listed price, bought a set of tires and rims over the weekend, well below normal market value but assumed they were either being phased out of stock or something else, ended up having my order canceled though, even if the listed price was a mistake, I would expect a business to honor that mistake the same way any consumer who makes a mistake is forced to honor theirs. Got a voicemail confirming the cancelation and they acted as if they did me a favor by giving me a "full refund," even though that's the absolute bare minimum to do in the situation.
Reply from National Tire & WheelSep 12, 2022
Sorry for the comfusion, but we are human and occasionally do make mistakes, which is why we (and every other website) have disclaimers regarding mistakes and misprints. I'm pretty sure that you really didn't think that you could buy a set of new wheels and tires for $111.92. Once again, sorry for the confusion.
Jackie B.
If i could leave 0 stars I would. I do not recommend buying tires from here whatsoever. We purchased $2300 for 4 10ply tires just to have them get punctured by a tiny stick going down the road. They do not have any warranty and will not cover if they dont last. (Mind you they have less than 3000 miles on them) We have ran 10ply tires for 10 years and NEVER have had one to puncture. Good luck if you have any trouble, they are useless.
Reply from National Tire & WheelSep 12, 2022
Jackie, I'm really sorry that you had such bad luck, but there are hardly any light truck tires out there that come with a Road Hazard Warranty unless you purchase one from a company like Route, which you declined at the time of purchase. That is a pretty good sized stick that you ran over but it still might be able to be repaired using a "Boot patch". Once again, I'm sorry for your loss but blaming the tire and us for you running over something is like you hitting a telephone pole with your truck then blaming the car dealer and the truck manufacturer.
Chris
Worst service, slowest shipping time. Never buy tires again from theses guys. This was a cash buy!
Reply from National Tire & WheelMay 11, 2022
Chris, Thanks for another review on the same order. I had sent you a reply after the first one, but maybe you didn't see it. Here is the response that I sent you on your first review: Chris, I'm sorry that you are unhappy with our service. With all of the shortages and supply issues that are going on right now, we, unfortunately, sometimes have to ship products from other warehouses besides our own. These tires had to be shipped from the Interco warehouse instead of ours and unfortunately, when we ship from other warehouses, we have no control of the situation and are at their mercy regarding ship times and tracking information. I see that you sent us messages through our after hours chat line on both April 30 and May 3rd. We responded to both of those when we got back to the office but received no reply. I also see that you chatted with one of our salesmen on May 3rd and were told that we we update you on the tracking as soon as we recieved it. I see that you recieved your tires on May 5th. Once again, sorry for the issues and we apologize for the inconvenience.
Chris M.
Worst experience I've ever had! Ordering tires from online companies has always been very easy and pretty fast. I ordered my tires, waited, got a shipping email that said they was getting the order ready. 8 days later I've got to message the company to find out why I haven't gotten any emails with a shipping confirmation. Their answer. They are coming from interco themselves, so when they decide to ship them they will let us know then we will let you know. So basically this isn't a tire company, they just order where you could've ordered them yourself. So why bump with the middle man. Long story short 10 days after placing my order for $1755.00 my tires just show up, no email from these guys telling me they are shipping no tracking. The tracking they did give me still says they are gathering the order. 1 1/2 weeks later. Do yourself a favor and find a better company cause this isn't it.
Reply from National Tire & WheelMay 9, 2022
Chris, I'm sorry that you are unhappy with our service. With all of the shortages and supply issues that are going on right now, we, unfortunately, sometimes have to ship products from other warehouses besides our own. These tires had to be shipped from the Interco warehouse instead of ours and unfortunately, when we ship from other warehouses, we have no control of the situation and are at their mercy regarding ship times and tracking information. I see that you sent us messages through our after hours chat line on both April 30 and May 3rd. We responded to both of those when we got back to the office but received no reply. I also see that you chatted with one of our salesmen on May 3rd and were told that we we update you on the tracking as soon as we recieved it. I see that you recieved your tires on May 5th. Once again, sorry for the issues and we apologize for the inconvenience.
