Excellent
Based on 3,318 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For 25+ years, NuVet Labs has manufactured pet supplements for Dogs and Cats! Our formula has helped over 400,000 pets stay healthy worldwide. The product speaks for itself!
Nuvet Labs (nuvet.com) has 3,318 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
Showing 49 reviews with 3 stars · Clear filters
Derek L.
Good but didn’t appreciate the disruption. More so that you didn’t let Canadian clients know the extent of or when the product would again be available.
Reply from Nuvet LabsAug 16, 2025
Derek, thank you for the feedback. During our disruption we sent out multiple emails communicating information as we had it available. Unfortunately when government regulations and involved, you don’t always get full transparency. Thank you for your patience.
Brad R.
I’ve always had my dogs take nuvet since they were puppies. I used to be able to order it or have it set to auto ship and receive it within a few days. Now when it gets shipped I’m lucky to receive it in 2 weeks. The last 3 times I’ve had orders shipped I’ve had to call and have them reshipped because they just disappeared during shipping.
Reply from Nuvet LabsJul 30, 2025
Thank you so much for your loyalty and for sharing your feedback. We’re truly sorry to hear that recent shipping experiences haven’t met your expectations. We’ve looked into your order history and want to provide some clarity. While most of your recent shipments have arrived within 2 to 6 business days—including deliveries on 7/22 (6 days), 6/2 (3 days), and 5/19 (2 days)—we do see that your 6/20 order experienced a shipping delay. In that case, we reshipped the product and invited you to keep the extra bottle at no charge as a gesture of goodwill. We understand how frustrating inconsistent shipping can be, and we’re actively working with our carriers to minimize disruptions. Please don’t hesitate to contact our Customer Service team at 1-800-474-7044 if you experience another delay—we’re happy to help. We appreciate your continued trust in NuVet and your dedication to your dogs’ health.
PupLuv
We have used this product for years and have been pleased with ease of ordering and customer service. I’m not convinced that our dog necessarily ‘needs’ a supplement, as he eats a nutritious balanced diet, but he enjoys his daily treat. The only issue that disturbs us is the total lack of privacy in ordering history. We recently discovered that the person from whom we got our dog has complete access to our information and is able to contact Nuvet on any given day to see what and when we have ordered. Apparently it is Nuvet’s business model to offer commissions to breeders for requiring the supplement, which includes the invasive practice of supplying the breeder with ordering info/history for each customer. A lump payment that includes commission earned from all customers is one thing. Personal information shared about each specific customer is not appropriate without the customers’ knowledge or permission.
Reply from Nuvet LabsJul 21, 2025
Thank you for being a longtime NuVet customer and for sharing your feedback. We're glad to hear you've had a positive experience with our product, service, and your dog's enjoyment of the supplement. We also want to address your concerns about privacy. NuVet Labs takes customer information seriously and strives to be transparent. Our privacy policy, which is publicly available, states: "NuVet Labs will pass along the customer's contact information (name, mailing address, phone number and email) and order information (item, quantity and price) to their Distributor. NuVet Labs does NOT pass any financial information along to the sponsoring Distributor." This policy is in place to support our Pet Professional Partners (such as breeders, groomers, and rescues), who work directly with families to help ensure product education, usage support, and follow-up care. That said, we understand and respect your concerns, and we appreciate you bringing them forward. If you’d prefer that your ordering details no longer be visible to your referring partner, we’d be happy to review your account and provide options. Please feel free to reach out to us directly at 800-474-7044, Monday through Friday from 7:00 AM to 5:00 PM Pacific Time. We value your trust and the opportunity to support your pet’s health.
James R.
The product is good. The company does not send out emails prior to auto ship in case you need to make a change. This really needs to be improved so you can manage your subscription.
Reply from Nuvet LabsJul 14, 2025
Thank you for your feedback — we're glad to hear you're happy with the product. We understand how important it is to have flexibility and reminders when it comes to managing your subscription. While our current system does not send out advance emails before each autoshipment, we appreciate your suggestion and are actively exploring ways to enhance communication and account tools for our customers. In the meantime, we're always happy to assist with shipment timing or changes — just give us a call at 800-474-7044, Monday through Friday, 7:00 AM to 5:00 PM Pacific Time.
NavyMomOfOne
The product is legit, but the policies regarding autoship are not great. Most companies that offer autoship remind you of a fulfillment ahead of time to allow for adjustments. We have been loyal customers and unfortunately due to policy will not continue. We have an OVERabundance of the product, and due to the last 2 shipments the last one of which I asked them to hold, and they said it has already left, which was not true. We get notifications from USPS shipments, and it plainly stated for 4 days that it was awaiting the sender, it may indeed still be.
Reply from Nuvet LabsJun 9, 2025
Hi, thank you for your feedback and for being a loyal NuVet customer. We’re truly sorry to hear about your recent experience with our Autoship program and shipping. While our Autoship system is designed for convenience, we understand that it doesn’t yet include reminder notifications prior to processing—something we’re actively evaluating for future improvements. Regarding your shipping concerns, it’s actually common for USPS packages to miss initial scans, which can make it appear that a package hasn’t moved when it has already left our facility. We understand how frustrating that can be, and we’re always happy to confirm shipment details if you reach out. We truly value your business and appreciate your honesty. If there’s anything we can do to help resolve this further or assist with managing your account, please don’t hesitate to contact our Customer Service team at 1-800-474-7044, Monday through Friday, 7:00 AM – 5:00 PM Pacific Time.
Thomas J.
Love your products. I’ve used NuVet Plus and Joint meds for over 8 years. One criticism which I’ve shared with them in past. The Autoship system lacks capabilities other companies have, and is standard technology.
Reply from Nuvet LabsApr 28, 2025
Thank you so much for your loyal support over the past 8 years and for trusting NuVet Plus and our Joint supplements for your pet’s health! We truly appreciate you sharing your feedback about our Autoship system as well. We’re continually looking for ways to improve, and input from longtime customers like you is invaluable. Please know we have shared your comments with our team for future enhancements. Thank you again for being part of the NuVet family!
Dannette M.
How do I know after 2 days. Really
Reply from Nuvet LabsApr 16, 2025
Dannette, Feel free to try the product for longer before posting reviews if you would like.
John
We have been using Nuvet labs for vitamins for our dogs for a few years. The quality of the product and service have been very good. The last bottle of vitamins came very dark and hard, so hard our dogs could not chew them. I called customer service and was told formulation has not changed and they should be ok. No attempt to solve the problem. Needless to say they were discarded. The new shippment the vitamins were back to normal. Service to solve an obvious problem was handled poorly by customer service.
Reply from Nuvet LabsFeb 4, 2025
Thank you for your feedback. Please note what you are seeing isn't a quality control issue. One of the most important parts of formulating our products is using the best ingredients and avoiding artificial binders and fillers. Since we do this, and our premium ingredients are as natural as possible, you will see differences in color, texture, odor, and other characteristics from lot to lot. We know this means that some customers will have concerns about these differences, but to uphold the best products possible, we want avoid artificial colors and binders that will cover up these differences. The product you have has been tested three times for potency, purity, and safety before being shipped to you. In 25 years, we have never had a batch recall. We are proud of that and sure that this lot stands up to the quality we demand and you deserve.
