Bad
Based on 719 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If you're looking for office supplies, our name says it all. We have one of the widest selections of office furniture available on the market today. You can count on us for the low prices on office products and home office supplies every single day.
Office Depot (officedepot.com) has 719 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
Showing 606 reviews with 1 star · Clear filters
David
I’ll never buy from the again. Ordered two $800 desks and we never received a confirmation #. 10 days later we call to get an update on the shipping. They tell us they were waiting on US to call them about the shipping and they don’t know where it’s at.
Ashley H.
No wonder this store is closing, that (wanna be) manager , and those “workers” are trash! I purchased an item (blank checks) 8/18, Shortly after I purchased the checks, I found out I was getting scammed and it wasn’t a real job. Around the same time I had a doctors appointment, And due to finding within that doctors appointment, had to have a last minute major surgery (I’m still recovering from 9/12). As a mother of four and I have already been out of work due to health, that $25 I Desperately needed. I have never met such heartless people in my life! I pleaded with these so-called customer service people, I let her know my situation how I had absolutely no money and I needed that money for a little gas and for some groceries so I can make dinner tonight for my kids. When I do recover and financially get back on my feet, I will NEVER support this business, and I will make sure I let everyone else know as well. This whole situation has really broke my heart. I just cannot believe the carelessness in that place. How can you look at someone in the face while their eyes feel up with tear and still smile at them while giving back the items.
Edmond
They curse over phone and make jokes on you on customer service. They about to bankrupt for sure as they treat customers like garbage! Will never buy from them ever again and recommend to all to do business with brands that cares about customer care and not sending it overseas without any monitoring. Group of foreigners kids makes jokes and curse you over the phone and hangs up when you ask a supervisor.
Rosemary C.
Clerk told me you did not have a ribbon for my HP printer. I had to find item on my own
Seth S.
The Business Select program sounds like a good deal; for $29 first year trial, you get $3 per recycled ink cartridge instead of $2, and free delivery. Alas, most of the time, they don't properly credit you for your recycled cartridges (yes, I followed the rules EXACTLY). Nearly every month you need to call in and ask for your Depot Dollars (rewards). Worse yet, the last few orders I've placed have been cancelled 15 days later. If you used Depot Dollars that have since expired, they don't re-credit you that amount. Say you buy some boxes for $30 on July 20th with Depot Dollars that were expiring on July 31st. On August 5th they cancel the order. You don't get the $30 Depot Dollars back. What a great scam for the company. Your $30 went for nothing. You can call & ask to fix it, it's like pulling teeth, last time took ONE HOUR before they said they'd take care of it. We'll see, I'd say they are only about 75% on taking care of things they promise. And now, I have no idea what to actually order, what with every order getting cancelled ... I guess I will need to go in store & buy stuff, but that's not what I wanted to do.
Steve M.
Ordered two filing cabinets. Received first cabinet damaged. Called them and they said they would send a replacement cabinet which arrived damaged as well. Meanwhile both cabinets are still sitting in my house waiting for pick up (trucker was a no show) and Office Depot has charged my credit card for the original cabinet and the replacement cabinet. Product is packaged poorly and shouldn't be shipped. Customer service has no clue!!!!
David S.
do not follow up on customer complaints and have no access to complaint service on their phone menu !
Melissa S.
Placed a order for items last month were supposed to be delivered on 8-18 spent 2 weeks with customer service and resolution team. A replacement order was supposed to be delivered on 9-2....keep telling me 3rd party shipping can't give info and customer service has no info on corporate phone numbers. How do you become a multi million dollar company when you have no idea about your shipment of packages let alone the lies I've been told the past 3 weeks?
