Bad
Based on 90 reviews
OKOHOKO™ FASHION1.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
⭐⭐⭐⭐⭐OKOHOKO™Redefines Fashion Luxury.At OKOHOKO™, we believe in bringing trendy, high-quality, and must-have products directly to you—without the high price tag. We specialize in curating viral, stylish, and practical items that fit seamlessly into your lifestyle.Our mission is simple: to make shopping fun, easy, and affordable. Every product we offer is carefully selected for its quality, functionality, and trendiness—perfect for those who love to stay ahead of the curve. ✔︎Fast & Reliable Shipping ✔︎Affordable Prices ✔︎100% Satisfaction Guarantee
OKOHOKO™ FASHION (okohoko.com) has 90 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
Showing 87 reviews with 1 star · Clear filters
Nicky G.
The shoes were marketed as orthopedic however on receiving they were; Smaller than the size I requested Definitely not orthopedic Very shoddy quality I think its a scam and I just checked there returns policy. They only say they'll provide a 'solution'. So the solution I was provided was a $17.00 refund after paying $80.00.
david
Sandles arrived damaged and very poorly packed, very flimsey item. Requested refund as stated on website but still waiting since delivery in June. They want to replace but web site says entitled to refund and this seems to be a problem with them. AVOID at all cost not worth it! Scammers! will be contacting Ombudsman to try and get money back
Winnie D.
Terrible. Terrible. Terrible. Products shoddy. Descriptions inaccurate. Delivery times are VERY long. I have recently developed a painful foot condition and I ordered 5 pairs of shoes described as orthopedic. Which essentially means improved cushioning / arch support. Not only were they plastic looking, poor fit and poor quality. They were not orthopaedic as described and therefore no use. Tried to return and refund. It was long a drawn out. They will NOT refund unless you return the products and pay the postage. Even then no guarantee. The alternative is a very partial refund of around 20%. The refund comms are unnecessarily protracted. Worst online buying experience I have ever had. Please don’t use them. Waste of your time and money. You can get much better alternatives at same price if you spend your hard earned money elsewhere. I never write reviews but feel compelled to warn people. I don’t believe the positive reviews.
Анна Р.
This website is run by scammers who not only sell poor-quality products, but do not provide on time customer service and delay refunds. After endless attempts to contact their customer service, on the 21st of August I finally received a promise of a refund, which still hasn’t been issued. When I followed up, I received email asking me to remove a negative item review from website first. This make me think that most of their positive reviews are likely fake. Will keep all updated, but suggest to avoid shopping with them,as looks like scam
Reply from OKOHOKO™ FASHIONAug 7, 2025
I am truly sorry to hear that you've had such a negative experience with your order and our service. I want to assure you that OKOHOKO is not a scam. We are a dedicated team that works with passion to provide the best possible service to our customers. We are not perfect, and we are constantly striving to improve every day. We take your feedback very seriously and would like to investigate this matter to find a solution for you. I am committed to resolving this for you as quickly as possible.
Hbk H.
Bought a ‘linen’ jacket and pant and the quality was absolutely garbage. The items looked and felt like plastic. Highly recommend against purchasing clothes here and especially because the return process is very difficult and time-consuming.
Reply from OKOHOKO™ FASHIONAug 7, 2025
I am very sorry to hear that the linen jacket and pants you ordered were not as you expected and that you found the return process difficult. This is certainly not the experience we want for our customers, and I sincerely apologize for the frustration and inconvenience this has caused. Our goal is to always provide accurate product descriptions and a straightforward return process. It's clear we fell short in your case, and for that, I am very sorry. Your feedback about the quality and the return process is extremely valuable, and I will be sure to share it with our team to help us improve. To help me assist you, could you please provide your order number? Once I have it, I can personally review your case and ensure we find a suitable solution for you. We are committed to making this right.
Joanna B.
I ordered 2 tops detailed as 'cotton/linen' blouses. I received 2 tops made of polyester 65%/cotton 35% blend, absolutely not as described on the website, cheap feel fabric. I contacted the 'ChattyOkohoko' customer service email and asked for a full refund and was told I could either have 20% or other clothing in exchange. I repeated my request for a full refund given the inconsistency of the product received with the product described. Everything went quiet for 10 days or so. I emailed again for a response and was offered 30% refund, which is now being processed. I would never buy from them again. Their claim that customer satisfaction is very important to them, and that the customer feels valued and cared for are totally hollow. I accepted the partial refund as I couldn't face trying to recover the full amount from overseas. I suspect that's what they rely on? I will give the products to charity. 27.8.25 I have now received the 30% refund but there's been no further action on the promise to refund the full 100%, in spite of the reply to my review, and further emails to the company to ask for them to do as promised. The shirts will how go to charity and I will never use OkoHoko again.
Reply from OKOHOKO™ FASHIONAug 7, 2025
Thank you for reaching out and sharing your feedback. I am very sorry to hear that the tops you received did not meet your expectations and that the material was not as described on our website. This is certainly not the experience we want for our customers, and I sincerely apologize for the frustration and inconvenience this has caused. I understand your disappointment with the refund process and our team's initial response. We always aim to provide accurate product descriptions, and I will be sure to forward your feedback to our product team to prevent this from happening again. Regarding the refund policy, we offer two options for situations like yours, where the product received is incorrect. You can either receive a 100% refund or a replacement at no additional cost. However, if a customer wishes to avoid the inconvenience of returning the item, we often offer a partial refund as a quick and simple solution, allowing you to keep the product. I am sorry that this process was not clearer and that you were not offered all available options. We genuinely value our customers, and I want to assure you that your satisfaction is very important to us. I apologize for any impression to the contrary. While I'm glad to hear that a 30% refund is being processed, I understand that this may not fully resolve the issue for you. If you would like to discuss this further, please feel free to provide your order number, and I will personally review your case to ensure all possible resolutions have been explored
Pam
I found that the suit I ordered was very poor quality and nowhere near the same colour as on website. Asked for a refund. This went on for months. They offered me discounts to keep the goods. I continued to ask for money back. Was fobbed of time and time again. Eventually I got £10. The cost of the item was £42. Continued to email. I was strung along for weeks promising a refund. I eventually got another £14. I pursued this out of principle but exhausted with the effort. My advice....don't order from them.
Reply from OKOHOKO™ FASHIONAug 7, 2025
I am truly sorry to hear about the issues you encountered with the quality and color of the suit you ordered, as well as the frustrating refund process. This is not the standard of service we aim to provide, and I sincerely apologize for the delay and the inconvenience you've faced. Our policy for returns due to product issues is to offer a full 100% refund or a replacement. We also offer a partial refund option as a faster alternative that allows you to keep the item without the hassle of a return shipment. It seems there was a significant misunderstanding and a breakdown in communication during your refund process, and for that, I am very sorry. I understand your frustration, especially given the amount of effort you put into resolving this. Your feedback is extremely valuable, and I will be using it to address the issues within our customer service team and improve our procedures. If you would be willing to provide your order number, I would like to personally review your case and see what further steps can be taken to reach a more satisfactory resolution. We want to ensure all our customers feel valued and receive the service they deserve.
Pascal V.
Totaal bedrog Blazer gekocht in linnen en ze hebben gewoon een groene vod opgestuurd afblijven.
Reply from OKOHOKO™ FASHIONAug 7, 2025
Wij verontschuldigen ons voor het ongemak. De vertaling van uw bericht laat zien dat u een blazer van linnen heeft besteld, maar dat u een groene blazer van slechte kwaliteit heeft ontvangen. Dit is absoluut niet de ervaring die we onze klanten willen geven. Wij bieden onze excuses aan voor deze fout en de problemen die dit heeft veroorzaakt. Om u verder te helpen, kunt u ons alstublieft het ordernummer geven? Zodra we de details van uw bestelling hebben, kunnen we de situatie snel oplossen. Wij willen ervoor zorgen dat u tevreden bent en zullen ons best doen om dit recht te zetten.
