Olivia Bottega | Online Bridal ShopReviews of oliviabottega.com

Reply from Olivia Bottega | Online Bridal ShopApr 19, 2025

Dear Allison! I’m truly so sorry to hear about your experience — this is absolutely not the level of service we strive to provide, and I completely understand how upsetting and disappointing this must have been, especially when it comes to something as important as your wedding dress. Please accept our sincerest apologies for the delay in both communication and the refund process. We take this very seriously and would love the opportunity to look into this further and make things right. If you're open to it, please reach out to us directly at [email protected] with your order details, and I will personally make sure your case is prioritized. Again, I’m so sorry we let you down. Thank you for bringing this to our attention. Warm regards, Mary Olivia Bottega Team

Reply from Olivia Bottega | Online Bridal ShopApr 19, 2025

Dear Bride! We are truly heartbroken to read about your experience, and we’re so sorry that things unfolded this way. This is not the experience we ever want our brides — or anyone — to go through, especially during such a meaningful and emotional time. We deeply regret the confusion with the expedited shipping, the missed delivery date, and especially the delays and miscommunication around your refund. There’s no excuse for the lack of clear updates, and we completely understand your frustration and disappointment. Please know that we’re taking your feedback very seriously, and it’s already being reviewed by our team to help ensure this never happens again. You deserved much better, and we are truly sorry that we let you down. With sincere apologies, Mary Olivia Bottega Team

Reply from Olivia Bottega | Online Bridal ShopApr 16, 2025

Dear Bride! I'm really sorry to hear that your return experience didn’t meet your expectations. That’s definitely not the kind of service we aim to provide, and I truly apologize for the frustration this has caused you. We always strive to make every step of your journey with us smooth and enjoyable, and it’s clear that in this case, we fell short. If you’re open to it, I’d love the chance to make things right or at least understand more about what happened so we can improve. Please feel free to reach out to us directly at [email protected] with your order details, and I’ll personally look into this for you. Warm regards, Mary Olivia Bottega Team

Reply from Olivia Bottega | Online Bridal ShopMar 20, 2025

Dear Evelyn! We’re so sorry to hear that you’re unhappy with your dress, especially since it’s for such an important day. That’s the last thing we’d ever want for any of our brides. Our team genuinely tried to find a solution for you—we even offered to adjust the bodice for free! However, without receiving your measurements while wearing the dress, we weren’t able to move forward with any alterations. Since the gown was made according to the details on our website, the best option we could offer was to experiment with the lacing for a better fit. We truly regret that this experience hasn’t been what you hoped for. If there’s anything else we can do to support you, please let us know—we’d still love to help however we can! Wishing you all the best, Mary Olivia Bottega Team

Reply from Olivia Bottega | Online Bridal ShopMar 12, 2025

Dear Bride! I am so incredibly sorry for the frustration and disappointment this has caused you. This is absolutely not the experience we want for our brides, and I truly understand how upsetting this must have been 🙏 I want to assure you that your refund has now been fully processed. It should reflect in your account shortly, depending on your bank’s processing time. Again, I deeply regret that this took longer than expected, and we are already reviewing our internal processes to ensure this doesn’t happen again in the future. We truly appreciate your patience and understanding, and I’m so sorry for any stress this may have added to your wedding planning. Wishing you all the best, and again, my sincerest apologies. Warmly, Mary Olivia Bottega Team

Reply from Olivia Bottega | Online Bridal ShopFeb 27, 2025

Dear Katarina! First and foremost, we are truly, deeply sorry for the stress and frustration this situation has caused you. The last thing we ever want is for a bride to feel disappointed, especially during such a special time in her life. Your wedding journey should be filled with excitement and joy, and we regret that our delays disrupted that experience. Unfortunately, we recently faced significant challenges with our shipping carrier, which caused unexpected disruptions in our delivery timelines. We never wanted to provide misleading information, which is why we refrained from giving estimates we couldn’t guarantee. That being said, we absolutely understand how frustrating the lack of communication must have felt, and for that, we sincerely apologize. Even in the midst of these issues, we wanted to do everything possible to ensure you had a dress in time, which is why we offered a replacement dress at no extra cost. However, we recognize that our communication fell short, and for that, we take full responsibility. The good news is that your original dress has now been shipped via next-day delivery and should arrive today or tomorrow. We truly hope it meets your expectations and that, despite this bumpy journey, you’ll feel absolutely stunning on your big day. We would love to hear your thoughts once you receive it, and if there’s anything else we can do to make things right, please don’t hesitate to let us know. Once again, we are so sorry for the delays and any distress they caused. Thank you for your patience and for giving us the chance to make this right. Wishing you nothing but happiness as your big day approaches! 💖 Warmest regards, Mary Olivia Bottega Team

Reply from Olivia Bottega | Online Bridal ShopJan 31, 2025

Dear Bride! We sincerely apologize for any confusion and frustration this situation has caused you. Your experience is very important to us, and we truly regret any inconvenience. We want to assure you that we have processed your full refund. Due to technical limitations, the refund was issued in two separate transactions, which is why you initially received $1,500. The remaining amount has also been refunded, and we’ve sent you a confirmation email with all the details. Please check your account and let us know once you've received the second payment. If there are any delays or issues on your bank’s end, we are more than happy to assist you further. Once again, we deeply regret any distress this has caused and truly appreciate your patience. We are always here to help, and we hope everything goes smoothly as you continue your search for the perfect dress. Best regards, Mary 🤍 The Olivia Bottega Team

Reply from Olivia Bottega | Online Bridal ShopJan 14, 2025

Dear Laura 💕 Thank you for your review. I am so sorry that you had a bad experience with purchasing and returning your wedding veil. I apologize on behalf of the entire company! I hope this did not ruin your mood as you prepare for your wedding day! Thank you for sharing your impressions, it will really help us improve. 🤍 Best wishes Mary Team Olivia Bottega