OMAC USAReviews of omacshop.com

Reply from OMAC USAMay 16, 2025

Dear Customer, We’re truly sorry to hear that the floor mats did not meet your expectations or fit your vehicle as intended. We strive to provide accurate compatibility information, and we regret any inconvenience this has caused you. Our request for photos is simply part of our return process to help us improve our product listings and ensure a smoother experience for future customers. We understand this may feel frustrating and appreciate your patience. Please know that customer satisfaction is very important to us, and we are always here to help resolve any issues. If there’s anything more we can do to assist you with the return feel free to reach out. Best regards, OMAC USA Team

Reply from OMAC USAMay 7, 2025

Sehr geehrter Kunde, vielen Dank für Ihr Feedback. Es tut uns sehr leid, von Ihrer Erfahrung zu hören, und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die dies verursacht hat. Wir haben unsere Aufzeichnungen überprüft und konnten Ihre Bestellung in unserem System nicht finden. Um Ihnen bestmöglich zu helfen und das Problem zu lösen, bitten wir Sie, uns direkt unter [email protected] oder telefonisch unter +49 2325 6633250 während der Geschäftszeiten zu kontaktieren. Wir verstehen, wie enttäuschend dies für Sie sein muss, und würden es sehr schätzen, wenn wir die Gelegenheit erhalten, dies zu prüfen und zu korrigieren. Mit freundlichen Grüßen, Das OMAC USA Team

Reply from OMAC USAMay 7, 2025

Dear Customer, Thank you for your feedback, and we sincerely apologize for the experience you've described. We’ve searched our system but were unable to locate your order based on the information provided in this review. To assist you further and ensure your case is properly handled, we kindly ask that you contact us directly at 281-501-1476 during business hours or via email at [email protected]. We’re committed to resolving this for you and truly appreciate the opportunity to make things right. Best regards, OMAC USA Team

Reply from OMAC USAApr 17, 2025

Hello Dear Customer, Thank you for your feedback. We’re truly sorry to hear that the item didn’t fit as expected. We understand how frustrating that can be, and we strive to ensure our products meet the highest standards. Please reach out to our support team with your order details so we can assist you in finding a solution. Your satisfaction is very important to us, and we’d love the opportunity to make this right. Best Regards, OMAC USA Team

Reply from OMAC USAMay 7, 2025

Dear Customer, Thank you for your feedback, and we sincerely apologize for the experience you've described. We’ve searched our system but were unable to locate your order based on the information provided in this review. To assist you further and ensure your case is properly handled, we kindly ask that you contact us directly at 281-501-1476 during business hours or via email at [email protected]. We’re committed to resolving this for you and truly appreciate the opportunity to make things right. Best regards, OMAC USA Team

Reply from OMAC USAApr 17, 2025

Hello Dear Customer, Thank you for your feedback, and we’re sorry to hear that the lack of instructions caused confusion during assembly. We understand how frustrating that can be. Please don’t hesitate to reach out to our support team at [email protected] or visit our youtube for videos—we’d be happy to walk you through the installation or provide digital instructions. We’re here to help and want to make sure you get the best experience with your product! Best Regards, OMAC USA Team

Reply from OMAC USAApr 17, 2025

Hello Dear Customer, Thank you for your feedback, and we’re sorry to hear that one of the roof racks didn’t fit correctly on your 2022 Honda HR-V. That’s definitely not the experience we aim to deliver. We’d love the opportunity to make this right—please reach out to our support team with your order details so we can assist you further. We're here to help! Best Regards, OMAC USA Team

Reply from OMAC USAMar 4, 2025

Hello Dear Customer, We're sorry to hear that the bumper protector did not fit your 2024 Ford Escape and that it caused damage to your bumper. We understand how frustrating this must be. We’d be happy to assist you with a return or offer a partial refund as a resolution. Please let us know how you’d like to proceed, and we’ll do our best to make this right. Looking forward to your response. Best regards, OMAC USA Team