Poor
Based on 389 reviews
One Kings Lane2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.
One Kings Lane (onekingslane.com) has 389 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 151 reviews with 5 stars · Clear filters
Toni LaMazza R.
Spoke with Francisco today to follow up on status of my order and address a price change. He was super accommodating and took the time to answer all my questions. Looking forward to receiving my Still Waters giclee.
Reply from One Kings LaneSep 9, 2022
Good afternoon Toni! Thank you for sharing your five-star experience with Francisco, we hope you love your Still Waters giclee as much as we love having you as a customer. Adria G.
Diane
Great customer service in ordering a fabric sample.
Reply from One Kings LaneAug 26, 2022
Hello Diane! We are extremely happy about your five-star experience with our customer service department, thank you for choosing One Kings Lane! Adria G.
Sherlynn
I bought a pair of lounge chairs and a few days later I found the exactly same chairs on Overstocks for $300 less even after the 20% discount promotion from One Kings Lane. I sent a complaint to the customer service. I received a response from Andrea right away. Andrea helped to get the difference refunded. I really appreciate the efforts One Kings Lane customer service made.
Reply from One Kings LaneAug 24, 2022
Good morning Sherlynn, we always strive to keep our customers happy with the products and prices, and I apologize that this time we've not met your expectations. On the other hand, we are extremely happy about the five-star experience you had with Andrea, taking into consideration that the attention provided by Andrea was outstanding we will be more than thrilled if you could please reconsider the rating provided today so Andrea gets the recognition he deserves. Thank you for your time and feedback. Adria G.
Ann
It was truly a wonderful and satisfying experience with Oscar!! All matters were handled quickly and efficiently. Thank you!
Reply from One Kings LaneAug 22, 2022
Hello Ann! We are extremely happy about your five-star experience with Oscar, thank you for choosing One Kings Lane! Adria G.
Jenny R.
Great to Work With: Oscar did a wonderful job helping me with an order. Great selection, too! I'll definitely shop here again! :-)
Reply from One Kings LaneAug 18, 2022
Good afternoon Jenny! Thank you for sharing your five-star experience with Oscar, we hope you love your order as much as we love having you as a customer. Adria G.
Anne W.
Wanted to order a lamp from One Kings Lane but the wattage info was missing from the online description. I contacted Customer Service via email and was ably assisted by Rodrigo. He had to contact the manufacturer to get the info, which took a few days, but he kept me updated on his efforts and ultimately got an answer for me. Best service experience I have had in quite some time.
Reply from One Kings LaneAug 4, 2022
Hello Anne! We are extremely happy about the five-star experience you had with Rodrigo. Thank you for being part of the One Kings Lane family! Adria G.
Catherine A.
I had great service as far as the site and product went. Then when the items went in saw hours after I bought them I immediately requested a price adjustment. It took days to hear back only be told no. Then I followed up multiple times and again it took days to be told absolutely not. I completed the survey relaying my dissatisfaction and Jan immediately reached out. She resolved my situation in less than 24 hours. She made up for all of the frustrations earlier.
Reply from One Kings LaneAug 1, 2022
Hello Catherine. Thank you for sharing your five-star experience with Jan despite your overall experience. We always want to make sure our customers feel appreciated and valued. Adria G.
MH
Thank you, thank you, thank you Oscar!!! Usually when you find out that the product you ordered will be arriving sooner than expected, you jump with joy. But in this case, this beautiful sofa would be delivered to me before I have my floors done and before I’ve cleared my old furniture?!?! I panicked! Oscar was so kind, calm, and patient and helped ease my anxiety. I don’t think anybody ever looks forward to calling customer service but I’m so grateful to have had someone like him on the other end of the phone. Thank you!!
Reply from One Kings LaneJul 19, 2022
Hello MH. We appreciate the time you took to share your five-star experience with Oscar. Thank you for your order, I hope you love your sofa as much as we love having you as a customer! Adria G.
