Poor
Based on 389 reviews
One Kings Lane2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your home should be your haven, the place where you can be you. That’s why at One Kings Lane we offer products, expertise, and inspiration to help you live your style.On our site, you’ll find designer, vintage, and exclusive home furnishings in every style—including your own. Our expert designers provide personalized design assistance, while our blog and social channels are filled with home tours, designer tips, and more inspiration. And design professionals who join our To the Trade program not only receive discounts but also benefit from a team dedicated to helping source products, match specs, and more. Because at One Kings Lane, we’re as passionate about helping you create a home you love as you are passionate about that home.
One Kings Lane (onekingslane.com) has 389 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
Showing 151 reviews with 5 stars · Clear filters
Janet M.
Phenomenal Customer Relations and Excellent Customer Service
Reply from One Kings LaneMar 23, 2026
Hi Janet, Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team. Providing phenomenal service is always our goal, and your feedback truly means a lot to us. We appreciate your support and look forward to serving you again! One Kings Lane.
customer
Chris answered my question and directed me to the white glove service delivery vendor.
Reply from One Kings LaneMar 11, 2026
Hi! Thank you for sharing your experience! We're glad Chris was able to assist you and point you in the right direction with the white glove delivery vendor. We appreciate your feedback and are always here if you need anything further. One Kings Lane.
gayle
After finding I had made an error with the shipping address - OKL went out of their way to help correct my error. Outstanding customer service. Fabulous items.
Reply from One Kings LaneFeb 19, 2026
Hello Gayle, Thank you so much for your kind words! We’re so glad our team was able to help correct the shipping address and turn things around quickly for you. Hearing that you had an outstanding experience, and that you’re loving your items, truly means a lot to us. We appreciate your support and look forward to serving you again! One Kings Lane
Gia G.
They answered the phone right away. The agents, all of them, were extremely helpful. They understood my problem and resolved it. it was a very easy experience!
Reply from One Kings LaneFeb 16, 2026
Hi Gia, Thank you so much for taking the time to share this! We’re thrilled to hear that our team was able to assist you quickly and make the process easy. Providing helpful, efficient support is always our goal, so your kind words truly mean a lot. We appreciate your support and look forward to serving you again! One Kings Lane.
Sylvia
I can’t say enough about One Kings Lane’s customer service. I purchased an expensive chandelier for our new home. We then had significant build delays and didn’t get to the point of installing lights for another 5 months. At that time, I finally opened the box to discover that it appeared I had received a returned light that had some missing parts and a bit of damage. I reached out to One Kings Lane via email to ask for help, but I wasn’t overly optimistic given that it took me 5+ mos to discover the issue. I was blown away when I received a brand new chandelier within 3 business days… I didn’t need to actually talk to anyone, send the damaged light back first, ask to speak to a supervisor, etc.. This allowed us to still put in the chandelier while the electricians were still at our house working, saving us from needing bring them back out and pay more money. I wish I had bought all of my lights from One Kings Lane’s, as I can tell they stand behind their products and put the guest experience above all else. I will be a loyal customer for life. Thank you One Kings Lane!!
Reply from One Kings LaneFeb 2, 2026
Hello Sylvia, Thank you so much for taking the time to share this incredibly kind review. We’re truly delighted to hear that we were able to support you during such an important moment in your home project, especially with the added pressure of build delays and electricians already on site. We understand how frustrating it must have been to discover the issue months later, and we’re so glad our team could quickly make things right and get a new chandelier to you without any extra hassle. Standing behind our products and prioritizing our guests’ experience is something we care deeply about, so your words mean a great deal to us. We’re honored to have earned your trust and loyalty, and we hope you enjoy your chandelier for many years to come. Thank you again for choosing One Kings Lane and for being such a wonderful part of our community. One Kings Lane.
Judy S.
Very good customer service experience from start to end.
Reply from One Kings LaneJan 29, 2026
Hello Judy, Thank you so much for your kind words! We’re delighted to hear you had a great customer service experience from start to finish. Your feedback truly means a lot to our team, and we appreciate you taking the time to share it. One Kings Lane.
Rosario Franco G.
Gorgeous!!!. Super happy with the product.
Reply from One Kings LaneJan 29, 2026
Hi Rosario, Thank you so much! We’re thrilled to hear you’re super happy with your purchase. Enjoy your gorgeous piece, and we hope to see you again soon! ✨ One Kings Lane.
KikaE
My first order from OKL was a success! I bought a gorgeous rug from India. The shipping took longer than I had hoped (a month) but the team was great about keeping me posted. Upon arrival I instantly fell in love with my new wool rug. Gorgeous and high quality piece that was packed and shipped securely. Will definitely order again!
Reply from One Kings LaneJan 29, 2026
Hi Kika, Thank you so much for your wonderful review! We’re thrilled to hear that your first order with OKL was a success and that you fell in love with your new wool rug. ✨ We truly appreciate your patience with the shipping timeline and are glad our team was able to keep you informed along the way. It means a lot to know that the quality, craftsmanship, and care in packaging met your expectations. Thank you again for your kind words and support, we can’t wait to welcome you back for your next order! One Kings Lane.
