OneUnited BankReviews of oneunited.com

They denied so i was unable to open account but before denying me they charged my BANK the minimum Deposit. I received email from one united bank stating my funds would be released back to my bank account on November 15 2024 because I was denied opening an bank account November 22,2024 they STILL HAVE A HOLD ON MY FUNDS I HATE THIS BANK AND IM GOING TO HIGHER AN ATTORNEY TO SUE THEM ITS NOT RIGHT TO KEEP MY MONEY!!!

unhappy with not being able to simply deposit checks using the OneUnited app because of limits. and even after contacting OneUnited and requesting the limit be increased, the process takes days to complete and will still have to wait on the check deposit to clear as well.

Bank refuses to cash many checks including court issued settlement checks. They routinely deny legitimate checks and charge bogus $7 returned check fee. They certainly should not brag about being a Black-Owned-Bank as they fulfill every negative stereotype about African Americans. This bank is out to get your money through fees like having to pay for a savings account. Make it make sense. Run far away from this scam bank. Do not believe many of these 5 star fake reviews. I am so glad I closed this account!

I had an awful experience. I submitted the application along with my deposit but have not heard back from anyone. Very disappointing! 😡

In response to One United’ response to my last review, your sorrow isn’t appreciated and your terms aren’t fair. The fact that you still choose to charge people like myself who were or are struggling to make ends meet and balancing financial issues is reprehensible considering the financial climate in which you and the other non-black owned banks operate. The overdraft fee is nothing more, in my opinion, a punishment - one that you willingly choose to apply. Again other banks have done away with this and other fees yet you stand firmly behind yours. If your goal is to educate our people, then my goal will be to educate people on your fees. A full refund of all fees charged during my term and discontinuing your practices of “ predatory lending” as described by the FTC , would be the only acceptable response. Your response has been updated 3 times since my initial review. You suggested I reach out to you for further communication on this matter is without merit as I attempted several times to do so but was told “ those are our policies “ by your customer service representatives.

It is with great disheartening sadness that I am closing my accounts. I opened my account 5/18/24 with great excitement finally banking with a black institution. I move a portion of my direct deposit to my account, with the hopes of moving all of my banking needs to this one bank. Unfortunately, from the moment I started the accounts, there's been issues, poor customer service, features not being available, and overall a bad experience. It’s with great sadness that today I have chosen to start the process of closing my accounts. This comes after a few conversations with reps about the features of my account not working, requesting 12 for auto save feature to start, being told MGR with reach out and Management not responding to me for 13 days. CS reps were all short and inexperienced/ knowledgeable. (Except the rep I talked to today). My hope is in a couple of years. I will try again and their systems will be updated. The customer service will be better and I will have a better experience. Until then, I wish everyone try it for yourself, as my experience is mine and you may have a different one.

Trying to OPT IN FOR OVERDRAFT PRIVILEGE

I banked with OneUnited for several years, I used the account for a savings. When I finally wanted to used my money I saved I was charged a forty dollar fee. I called several times and each representative was rude, unprofessional and was hung up on every time. This is highly the most unprofessional company I've ever encountered with. I no longer bank with them.