Average
Based on 556 reviews
OnlineCarStereo.com3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Online Car Stereo is a leading destination for car audio enthusiasts seeking to elevate their driving experience through state-of-the-art sound solutions. With a passion for cutting-edge technology and a commitment to customer satisfaction, we've established ourselves as a premier provider of premium car audio products. Since our inception, we've been dedicated to redefining in-car entertainment and delivering top-tier audio experiences to our valued customers. WHY CHOOSE US*Unparalleled Selection of Top BrandsAt Online Car Stereo, we take pride in offering a vast selection of top brands that embody innovation and performance. Our curated collection includes renowned brands such as Pioneer, Alpine, Sony, Kenwood, JBL, Rockford Fosgate, and more. These industry giants represent the pinnacle of audio excellence, known for their unwavering commitment to quality, innovation, and sound precision.*Exclusive Bundles and Unbeatable DiscountsWe understand the importance of both quality and value, which is why we offer exclusive car audio bundles and incredible discounts. Our tailored bundles are thoughtfully curated to provide you with a comprehensive audio solution, taking the guesswork out of the shopping process. By choosing OnlineCarStereo.com, you not only gain access to premium audio products but also enjoy substantial savings that make your dream audio setup a reality. *Expert Guidance and Customer Support Navigating the world of car audio can be overwhelming, especially for those new to the hobby. Our team of knowledgeable professionals is here to guide you every step of the way. Whether you need assistance in selecting the right components for your vehicle, troubleshooting technical issues, or understanding product features, our experts are dedicated to providing you with personalized advice and exceptional customer support. We're committed to ensuring your complete satisfaction and making your car audio journey seamless and enjoyable. Experience the difference of O
OnlineCarStereo.com (onlinecarstereo.com) has 556 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
Showing 132 reviews with 1 star · Clear filters
unhappy
fuc# this lying stealing crooked ass company.
Reply from OnlineCarStereo.comAug 16, 2023
Hi, I'm genuinely sorry for the inconvenience you've faced. Your feedback is a top priority. We're eager to resolve this and regain your trust. Reach out to Ms. Maria at 3105268635, mentioning Ticket #OCSTPA7. Ms. Maria will ensure your issue is handled with care. Thank you for giving us the opportunity to make things right. Sincerely, Company Owner
Daren
Didn't Ship my package and had me wait over 30 days to get my money back
Reply from OnlineCarStereo.comAug 16, 2023
Dear Daren, We're truly sorry that your recent experience fell short of expectations. Your feedback is invaluable in helping us improve. Let's work together to make things better. To address this swiftly, please contact Ms. Maria, our dedicated manager, directly at 3105268635. Share Ticket #OCSTPA6, and Ms. Maria will ensure your concerns are addressed personally. Thank you for your patience as we resolve this. Warm regards, Customer Care Department
Never order from this S.
Not returning my money on my returned defective items in a timely manner or at all for that matter. I’m still fighting to get my refund after months of you guys having my item back.
Reply from OnlineCarStereo.comAug 16, 2023
Hello, We're disappointed to learn about your recent experience. Please know that we're dedicated to resolving this and improving. Directly contact Ms. Maria at 3105268635, noting Ticket #OCSTPA5. Ms. Maria will personally oversee your case and find a solution. We appreciate your understanding and patience. Best regards, Customer Care Department
Brandon
Sent me damaged product and then took months to do anything about it. They ended up keeping a good portion of my money for restocking and miscellaneous fees because I sent the broken item back. Terrible company you'll have better luck getting a decent product if you run your money through a shredder then dealing with this place.
Reply from OnlineCarStereo.comAug 16, 2023
Hi Brandon, I'm genuinely sorry for the inconvenience you've faced. Your feedback is a top priority. We're eager to resolve this and regain your trust. Reach out to Ms. Maria at 3105268635, mentioning Ticket #OCSTPA4. Ms. Maria will ensure your issue is handled with care. Thank you for giving us the opportunity to make things right. Sincerely, Company Owner
Josh
I ordered a radio and was sent the wrong one. Then I was told I would have to pay 60 dollars to return it and get the right one. I will never buy anything here again!!!
Reply from OnlineCarStereo.comAug 16, 2023
Dear Josh, we deeply regret the inconvenience you've faced and thank you for sharing your concerns. Your experience matters greatly to us. To ensure a swift resolution, call Ms. Maria at 3105268635, mentioning Ticket #OCSTPA2. Count on Ms. Maria to handle your issue personally. Best regards, Customer Care Department
Kelly
Ordered a car stereo on April 7 I was supposed to get it in 7 to 10 days after 3 weeks I called and was told it was back orderedand would not be charged until it was shipped got my credit card bill and was charged so called back to find out it was discontinued I could get a lower model for a higher price I told him to cancel the order and refund the money and they agreed after several calls to the company and to my credit card company. It is in dispute. It is August 14 still have not received a refund they are quick to charge you, but do not ship what you ordered.
Reply from OnlineCarStereo.comAug 16, 2023
Dear Kelly, We're truly sorry that your recent experience fell short of expectations. Your feedback is invaluable in helping us improve. Let's work together to make things better. To address this swiftly, please contact Ms. Maria, our dedicated manager, directly at 3105268635. Share Ticket #OCSTPA3, and Ms. Maria will ensure your concerns are addressed personally. Thank you for your patience as we resolve this. Warm regards, Customer Care Department
Daryl
I had a warrenty issue not only was customer service rude but then I had to pay for shipping both ways and it took months to get my issue resolved product did not work from day 1 highly don't recommend this seller
Reply from OnlineCarStereo.comAug 16, 2023
Hello Daryl, I hope this message finds you well. I'm genuinely sorry to hear about your recent experience, and I want to assure you that we're committed to resolving this matter. Your feedback matters a lot to us. For a personalized resolution, please reach out to Ms. Maria, our dedicated manager, directly at 3105268635. When you call, reference Ticket # OCSTPA1, and Ms. Maria will be ready to assist you. Thank you for giving us the chance to make things right. We're here for you. Best regards, Customer Care Department
Chad G.
Poor Operations and Customer Service Ordered from them because they had everything I needed for my project in stock. Everything was labeled as in stock and with their normal green stock notification, not their special order red (This is important to my issue). Got a generic automatic response for the order which is to be expected. Two days later, I get a shipping notification, and then another email from whom I'm guessing handles shipping telling me only half the order shipped and that the other half was special order and had to be shipped in. No it wasn't, even checked their website again to make sure I hadn't somehow missed it, and in green text "In Stock" on the product pages. I replied asking for more information as well as a rough ETA (I get it, the website isn't always accurate, but usually vendors know when shipments are due to arrive and what turn around typically looks like). Zero response after two days, so I email their customer service directly, this time including images showing the item was still being advertised as in stock and ready to ship, and all I wanted was at least confirmation that my message had been received and would at least be looked into. Nothing again for two more days. Then they send me a "How did we do?" email, as though their customer had already resolved my issue, and since they never did nor did they respond I decided as low a score as I could go would do. Took them 15min after that to finally respond. This is either poor work ethic, bad management, and/or inability to properly staff and resource. I digress. They looked into what was going on, and as I suspected, the item was not in stock and was inbound still. Truck was expected Mon/Tue and I should receive a tracking confirmation mid week. Skip to end of said week, I've received zero communication and gave time just in case, and nothing. So I called in, the CSR didn't know why it hadn't shipped, and after putting me on hold said I would receive a shipping notification in my email. Operations is hard. Customer service is hard. It's not that hard or if it is management needs replacing. Figure out your choke points and run the damn business or I swear I'll just open one up myself and do it better. Bigger, smarter, and better companies have died to similar situations and its ridiculous. Fire people if you have to but seriously, figure out your customer service and operations, or just shut down. Its obvious you're unable to operate well and with all the reviews I've found after the fact you don't deserve to carry the brands you do.
Reply from OnlineCarStereo.comJun 26, 2023
Greetings Chad! Thank you for bringing your personal experience to our attention. We apologize for any inconvenience you may have encountered while shopping with us. At OnlineCarStereo.com, we strive to provide the best possible service and shopping experience for our customers, and we are regret that we fell short in meeting that goal for you. We value your feedback and will use it to continue improving the quality of our products and services. If you would like to discuss your experience further, please don't hesitate to reach out to us at [email protected]. We would be happy to address any concerns or issues you may have had. Thank you again for your review. We hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Manager OnlineCarStereo.com
