OnlineFabricStore.netReviews of onlinefabricstore.net

i ordered no see-um mesh on black Friday. it is now jan 28 and my third time contacting them. They've sent the same email each time giving a 3 week back order delay. needless to say, they're selling product they dont have in stock and customer service is terrible. i never received my product and canceled.

Made a purchase on Sept. 28th, contacted OFS on Nov. 3rd to find out the status of the order, I was told the item is on back order and should be in stock by the end of Nov., contacted them again Dec. 11th, the response was we are now expecting our shipment to arrive Dec. 30th, contacted them again Jan. 5th(today) the response "We are expecting our shipment to arrive by the end of Jan." a few mins later another email stating "Thank you for choosing OnlineFabricStore. Unfortunately we are unable to fulfill the following item(s) from your order:" but on the website the item has never been unavailable to purchase. Bad business and a waste of time with this company.

I ordered fabric July 4th weekend. Weeks prior to that I saw the price of the fabric but their July 4th sale was higher than the price it was originally which means they jack up the price and then "discount" it for an advertised sale. See screenshot. It's a month and a half later and I still don't have a tracking number and there's zero communication from the company. I keep having to call asking for an update but they never have one. I have finally asked for a full refund. Based on the other reviews, I may have to dispute it with my credit card company. I order a LOT of material for my company and this was a test order for 100yrds to see what experience I would have. It's been horrible and I would never ever recommend them to anyone.

I have been trying to order hunter green gauze fabric since June 2025. I have had several email exchanges with customer service. The fabric was back ordered. After waiting several weeks for the fabric to be back in stock, I canceled the order. They did tell me that they had 1 and 1/2 yards available. At first I didn't want it but then I changed my mind. I reached out to customer service by email and asked if it was still available and if I could order it.On 8/1/2025 Ariel wrote back and said my order was being prepared. I email on 8/5/2025 and was told no such order existed. I called on 8/5/2025 to discuss and ended up asking to speak to a supervisor. I was planning on placing a new order for the 1 and 1/2 yards and requesting expedited shipping. I've was on hold waiting for a manager for nearly 15 minutes when I was disconnected. I do not recommend this store at all.

Ordered four items, one of which was out of stock and on backorder and was not marked as such in the listing or during checkout. I received an email over 24 hours after placing my order to notify me, with the instructions to email or call and a representative could help me find a substitute for the fabric. After three emails from me reiterating my two questions- when can I expect my item to be shipped based on the date it will be restocked, and what substitute is there, which was EXPLICITLY what I was told they could provide- I was finally told that there was no substitute and no projected date of shipping. I asked to cancel the item, as this was on a deadline. I was told it was canceled. Then I reached out to THEM to confirm that the rest of my order would be shipped promptly, and only then was I told that they'd canceled the entire order and it was up to ME to reorder from THEM. They clearly felt no need to notify me that the other three items were never coming. This is basic business functionality and they failed at almost every step. Per their own email, "Unfortunately, our website does not display live inventory, and we sincerely apologize for any inconvenience this may have caused. Availability may change quickly, and while we do our best to keep stock information current, occasional discrepancies can occur." Seven days after I was told this, the product is still listed as available for purchase and not marked as backordered on their website, so this company has no problems lying to your face.

They sent the wrong color vinyl. Emailed them to tell them incorrect vinyl was sent with the picture from THEIR website of the vinyl I ordered and a picture of what I received. Received an email saying good news your package has arrived! Clearly not reading the email. I emailed back and said I received the wrong color vinyl. She writes back saying they will check the warehouse for the color I ordered..then I receive an email saying they don't have any white vinyl. I DIDN'T ORDER WHITE! She said she could send me a return label. I did respond via email I called them. It got no where! She said the issue is closed! Hung up on me! Gotta love horrible customer service.

Would rate zero stars if I could. I ordered my fabric in plenty of time of mg event, was quoted a 5-7 day shipping window. I reached out after 10 days of still not receiving my product, to find out the item was back ordered and was most likely not going to be here in time of my wedding. This left me scrambling to find another fabric by the time I needed it. My fabric finally showed up weeks after I was originally quoted. I no longer needed the fabric as I was able to find it else where. After reaching out multiple times they finally gave me a shipping label to return the item, and I still months later haven’t received my refund. I got a notification that they received my fabric back but never returned my money. I have tried reaching out over 10+ times to only be ignored. So now I am out $60, and have had nothing but a terrible experience with this company. DO NOT ORDER FROM HERE. If anyone’s reading this, I would love my money back or at least a response to my many emails.

Item never arrived. I ordered my fabric months before my event, they said 5-7 days shipping. I contacted them after 7 days only to be told, it’s back order and again on the day they said it will arrived, it didn’t, I have the worst experience with online fabric store, I ordered somewhere else,. For someone like me who orders over $5000 worth of fabrics a year, never again.