Average
Based on 483 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 154 reviews with 1 star · Clear filters
Mohammad O.
bad company bad customer service I hated they don't have customer service in usa I call them 20 times they keep hang up I don't recommended to use this company that was a mistake I cant even join the website
Adam
Not only did I not get a single one of the four "options" I'd asked on a Vietnam Airlines trip to and from Europe for but I lost money in each case. And worse yet, if you hang around waiting for their email saying "sorry, no" (which often arrives after online check-in opens) then you are not allowed to check in online and you miss all the decent seats. So not only do you end up out of pocket, you end up in the worst possible seat. Avoid Optiontown, that's my strong advice.
Per L.
DO NOT USE. Paid for 4 pax upgrade. Received confirmation to upgrade day before flight. At check-in was then informed only 1 seat was available for upgrade. Did not receive refund. They do not respond to emails. What a scam. Never again.
Tony
They cannot guarantee your upgrade even they confirm it . Do not use , you just waste time with this company
Tran Tien T.
I used this service to upgrade my ticket to business class. I accepted the price that was showed on their web for £210 but when i checked my bank account, they charge me £436 for this upgrade. I contacted them and they said there was a problem with their web at that time and because i used this upgrade so non-refund. Therefore, i needed to go my bank to open a case to investigate this fraud service. Lie to customer, didn't try to resolve it . Terrible , do not use to be honest
Oskar Fredrik R.
Ingen återbetalning efter ett inställt flight. De har tydligt problem med kommunikation. De respekterar inte våra rättigheter att få pengarna tillbaka.
ian K.
This company only charges in USD, but will show you a different price in your local currency, then charge a vastly inflated rate when they convert to USD. Also, they don't refund the entire amount if your upgrade is not successful: they charge a non-rendable membership fee. DO NOT USE!
jerome
Attention les upgrades ne donnent pas le droit aux baggages supplementiares...ce qui peut se transformer en une mauvaise surprise a l aeroport! et comme optiontown n'est qu un fournisseur de la compagnie aerienne - impossible de s arranger. Optiontown joint par telephone n a ete d aucun secours...bref cette boite est un scam - a fuire a tout prix!! service client nul...
