Average
Based on 483 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 251 reviews with 5 stars · Clear filters
Fred
With current COVID problems, I have had issues with using my 8 remaining vouchers for travel to Thailand on Ethiopian airlines. I contacted OptionTown by email and in few hours they extended the validity of vouchers by 3 months, stating that if the situations do not change, they will extend the validity again upon another email from my end. Very quick and helpful response.
Dr. R.
It has been defiantly a hard time for all of us travelers during the COVID outbreak. I had purchased my flight pass for my family for a total of 16 flights between New York and AMMAN on Royal Jordanian (RJ) flight. 8 flights were used before the COVID, and then they got stuck in USA and the airport in Amman Jordan was shut down. Option town extended the validity of our flight pass for about 10 months without any extra charges. once it came time to fly we contacted option town to book the flights. At the beginning of the process, the online booking system didn't accept the new flight schedules. Contacting option town via email was the only possible way. They gave us very clear instructions on how to proceed,,, it didn't work. .then they asked us to cancel the flights and that they will reinstitute the flight credits back to our pass... we did this and after about 2 weeks the flight credits were reinstituted to the pass... what option town did later was extremely generous... they first didn't charge us for the flight cancelations ,,, the cancelation fees were waived and then they adjusted the booking parameters ... ours was booking to be done 180 days before the flight date that they adjusted to 14 days prior to departure and again without any surcharges. The hero behind the majority of this work was Mr. Barry Evans ,,, yes it was extremely difficult and very frustrating to reach out to an online customer care personnel ... and many days it didnt work out .. and there is no phone to reach them ... but at the end point I am extremely satisfied and I can imagine the load of work they have to do to satisfy me and other customers. I would definitely and without any hesitation buy another flight pass from option town. Many thanks Option Town and many thanks Mr. Barry for all your efforts to finalize my issue.
Rahul R.
Wanted to extend my optiontown by a few months, and was able to do it with ease, within 15-20 minutes. Appreciate the service.
Asif
Got excellent support in re-booking the ticket
K H.
Excellent Service. Requested a review of expiry of flightpass due to Covid restrictions and it was done. Thank you Barry!
GISFLOGIN J.
I was in trouble with my scheduled flights, which was an obstacle and It's a great pleasure and sincere gratitude towards Option Town for making my travel possible in this difficult time. It is highly appreciable too. Thanks, Option Town Thanks, Barry Evans
Natale Di N.
I am very satisfied with OptionTown team and Travelpass service despite the current situation they have shown kindness and efficiency in extending my flights and ensuring me that there is no risk I can lose my tickets. Thanks
Devendra L.
Good work by Team. Helpful and prompt service. Keep it up
