Average
Based on 483 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 251 reviews with 5 stars · Clear filters
emmanuel
Optiontown support (via the chat facility in their website) has been very helpful during the pandemic by extending my pass or changing my canceled flights. This way I have not missed any flights or lost any money during these challenging times. They have shown a very understanding and humane response. It might some times take longer to respond on the chat facility but you will be able to get in touch with them at the end.
Samuel M.
Kenya Airways suspended all flights on 23rd March 2020, and it was not possible to fly within the next six months. Optiontown was gracious enough to extend the validity of flight passes at no cost, and when there were challenges, they acknowledged and offered a solution - for which I will always be grateful for.
ASHIK J.
During 2020, I had two tickets to be used to fly to Muscat. Unfortunately, I could not fly due to Lock down. Upon contacting Optiontown there was a polite person in the chat room who answered my queries and cancelled my March 2020 booking instantly which I used for booking my flight to Muscat on 02/02/2021. I had kept my May 2020 ticket alive thinking that there will be chance to use it. Last week, I wanted to use My May 2020 ticket to book a flight from Cochin to Muscat on 22/02/2021 and found that the cancellation charges are an alarming amount of $60. Upon contacting Optiontown, they instantly waived off the cancellation charges realizing the pandemic situation. I sincerely thank everyone at Optiontown for their selfless, diligent and humble response. Their reply comes within 10 minutes of your email. Hats off to all of you out there in Optiontown and thank you once again... Keep up the good work.
Filipe Carballo de A.
Good and efficient Chat Customer support. Was able to change the date of my flight and extend my Package Deadline due to COVID. Recommend.
LINI J.
Very Good Customer support
Franco C.
ottimo servizio! rapidi ed efficenti
kadarkarai T.
Very convenient and easy way to get our queries sorted out. Appreciate the service extended.
Monther Q.
I recently contacted OptionTown through email to request extending the validity of my FlightPass for the second time. I have missed multiple flights because of flight cancellation from the airline because of the Covid pandemic. OptionTown was willing to extend the validity further giving me more time to use the credit from those flights. I am looking forward to being able to take advantage of that.
