OptiontownReviews of optiontown.com

Totally shocking. Like other BA customers they are witholding my refund. It's always 24 hours away and has been for the last 2 months. It amounts to theft in my opinion. 0 stars from me. They need to be investigated.

Still waiting for my refund,paid for upgraded seats 19 months ago and all you get is we can’t find your booking but they reply with a ref from my booking.Do not book with these.

Optiontown is a joke. Since I read the news that they discountinued with BA, I have been trying to get a refund of my unused tickets for almost 3 months. They just keep repeting with the same email that it will take a few weeks, but 11 weeks already passed and no refund has been issued. They don't even answer the phone! Never again! Do not buy tickets from them!

Since the pandemic, the experience has been awful. BA discontinued, on the phone they told me they can book me tickets for existing pass. I've tried 3 times - payment didn't processed but money got charged. I still have no tickets and money taken from my account! I can find noone to help me and I am still with no ticket and money charged. Awful service and I'll be seeking legal advise unless this is shorted out. Edit : There is no customer service - I have sent 5 emails to the customer support email, no answer. UK phone number gets dropped after 5 mins. I called BA and they cannot do anything and there are no tickets issued from their side either.

My flights were cancelled in July 2020 due to the pandemic. I’ve been trying to rebook for more than a month now. First, website not working, then asked to change return flight first, I did that. No confirmation and I’m still unable to change the first flight date. They are ignoring my emails. Not answering phone. And chat is unavailable. I’m supposed to travel a week from now. Shame on them. Last time to ever deal with them. Please be very careful and I strongly advise not to deal with them for their unprofessionalism.

We booked extra legroom to Thailand in November 2020. Flights were cancelled and we have received a refund for them. For some reason, Optiontown are waiting to confirm that the flights were cancelled, 6months ago!! Numerous emails, automated replies, no refund. Looks like we’re going to court. Nick Berry.

Terrible Experience, the support is worst, i changed my ticket a month ago still they have not issued the ticket, i am not getting replies for my mails, chats is been cancelled without any reason, my travel date is hardly 5 days yet to get my ticket and no response from optiontown Horrible service

Always waiting and waiting...forever...cheating buyer. Flight pass number 1007152901 - Case ID - [ECH-GZAQE-596] I bought Flight pass 10 flights last years but could not spend all due to Covid pandemic. I had sent email to Optiontown to asking for help of extending my Flight pass validity. Sent from 21 Feb 2021 and waiting until now after 1 mail confirm Airlines was ok to extend but not yet confirmation til now. My Flight will be invalid within next week with 5 flights remain. I had sent a lot emails but no reply. On fanpage and chat messenger they asked to give details then quit without a words till now. Could not call since nobody answer in any hotline website included UK, Australia, Malaysia and USA +44 20 3318 3548 (fake number) +61 2 9037 0137 (fake number) +60 3 2787 9133 (not Optiontown) +1 (617) 977-8128 Nobody answered at anytime