OptumReviews of optumrx.com

If you want a large, uncaring, bureaucratic, profit-focused entity inserted between you and your doctor, this is the healthcare service for you. There is absolutely no way to actually call your doctor's office directly; the number you used to call before Optum took over has been absorbed into their system, and it no longer rings at the doctor's office. Instead, you enter a phone system of menu options, none of which will lead you to a live person I didn't get test results from a biopsy for over two weeks after the procedure, and couldn't get through to the office, and now I am trying to get a second opinion with another doctor, but the office won't send the medical records. They said the fax machine is broken? That was a week ago, still trying. Patient care is not what Optum is about.

This is the worst pharmacy ever... I had 2 questions... is my rx ready? And how much is my copay? 4 people could not give me an answer. Its been 3 weeks since I have been trying to get my chemotherapy... they just won't. They lie... intentionally. What they are doing is so wrong. Optum = united Healthcare. Boo 👎 👎 👎 👎

OPTUM Rx engages in deceptive consumer practices. They sent me an email this morning soliciting me to approve a refill of one of the medications I order regularly through them. I selected a button in the email that said “refill now” and went through a series of screens required to process the order. One of the last screens summarized the order as having a copay of $0.00, with standard shipping fee of $0.00 (I have a screengrab of it). I OK’d the order and tried to submit it but was instructed that I must first select a payment method. It seemed superfluous, considering that OPTUM indicated my balance was $0.00. But in my experience, online forms sometimes need all the values filled in, so I selected a credit card on file and submitted the form. Immediately, I received a confirmation message saying I would be charged $27.28! Immediately, I called the members’ number on the back of my United HealthCare card. I then spent 44 minutes talking to 7 different people on at least two continents, only to be told by the last rep I spoke with, Caandra, that I was the one at fault for failing to interpret correctly some parenthetical information on one of the screens. I gave her my position, that OPTUM Rx was engaging in a deceptive consumer practice in the way the online process gave the clear impression that there would be no copay and no shipping, only informing me of a cost after obtaining my credit card info. and my final approval for the order. In the interest of settling the matter, I offered to forget the whole thing for an apology and an account credit equal to the late-revealed copay. The response was an emphatic “no”. I let Caandra know that I would pursue the matter outside OPTUM Rx. She raised no objection. I have already filed a detailed complaint with the U.S. Federal Trade Commission.

TERRIBLE phone service. Minimum 60 min wait on phone. Even my pharamcy has been trying for the past week to get a hold of someone. I am never able to get anyone on the phone...for an appt, to reschedule or help with a script or to get a script. Terrible terrible terrible.

I called three times and each time I got a different answer. I tried to speak to a supervisor, and I was put on hold for hours. All I wanted is a list of alternatives to a drug that my plan no longer covers. One guy gave me a website that did not work; another guy had such a heavy accent that I could not understand him. The third representative was the worst, and started talking about payment plans. Come one it is not that tough. TERRIBLE COMPANY

I have OPTUM RX through UHC for the first time beginning Jan. 1, 2025. I am going to cancel this policy on Jan. 15, 2025 and return to BLUE CROSS BLUE SHIELD, the best of the best! OPTUM RX has denied two appeals from my doctor for a prescription I have been taking previously and decided for themselves that I need to take a different medication and if that does not work then they will reconsider what does work. How nice of them, right? NOT. I am not their medical experiment and will not be! OPTUM RX does not have the care of their patients at hand. ALSO I ALSO APPEALED THE DENIALS!!! Lynda Stinson

A while ago I received a large bag from Optumrx in the mail. It sounded like many bottles of pills were inside. Since I take only one statin I called optumrx with questions. They said that they had sent the bag of NARCOTICS in error but that if I had opened the bag, I would have had to pay for the meds. I WOULD HAVE TO PAY FOR THEIR BLUNDER!? Wouldn't it have been illegal to send me NARCOTICS if I had no prescription for them? I THINK SO!!!!!

This business is corrupt! They send out a 3-month prescription and then, one month later, send out another 3-month prescription and charge you again. Then, another month later, send out another 3-month subscription. My refrigerator is full of insulin and Ozempic, which I don't need. When I called and complained, the told me that if the "plan [insurance company] allows it, then they are free to send additional medication even if it is not time for a refill." That is just wrong!!