Reply from OrbitspinsJan 20, 2026
Hi Donald,
Hope you are well and safe,
Thank you for taking the time to share your feedback and login information with us.
When you make a deposit using a card and wish to withdraw your winnings, the card must first be verified. As we can see, the card verification was requested on January 18th and successfully completed the following day, on January 19th. Please note that account verification and card verification are two separate processes. Even if your account was previously verified, using a card as a deposit method requires completing the card verification process as well.
The verification process itself is straightforward.
https://orbitspins.com/terms-and-conditions
9.5. During your first withdrawal request, we may ask for certain documents to verify your identity. To keep your account safe, we may occasionally request these documents again. The type of documents requested depends on whether account or credit/debit card verification is necessary:
Please log in to your account, request a withdrawal, and leave the $7.50 bonus amount in your balance so we can remove it. The bonus amount is not withdrawable according to the Casino rules.
https://orbitspins.com/terms-and-conditions
7.1. General Bonus and Promotion Rules
n. Upon requesting a withdrawal, any amount up to the equivalent value of the deposit bonus will be deducted from your balance or winnings before settlement. This means if you deposit $500, get a $250 bonus, and meet all wagering requirements, a withdrawal request should be made for an amount less than the bonus received.
Thank you for your understanding and cooperation!
Best Regards
Daniel Moore
Orbitspins Management