Reply from OrchidRomanceApr 9, 2022
Dear Dinnyal,
Thank you for sharing your feedback about the website.
We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign.
It is true that there are many good-looking users on the platform. Living in the social media age, it is only natural for every user to try present himself/herself in the best way possible: great make-up, light and professionally taken photos.
However, it always depends on the person what and when s/he wishes to send a message/letter.
Nevertheless, we also need to remind you that we have such an option as "Let`s Talk", where our members can use phrases for communication, add their own phrases or find them on the Internet.
If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will review the case.
In addition, we do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).
Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.
Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!
Therefore, we would greatly appreciate it if you decide to review the feedback, taking into account the explanation of how the website works.
Best Regards,
Support Team OrchidRomance
