Reply from OrchidRomanceMar 29, 2022
Dear Michael,
Thank you for sharing your feedback as it significantly helps us do better!
We appreciate you taking the time to share your point of view. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures of other users for free. However, in order to view personal photos or chat with different users, you will need to spend credits.
It is true that you need to have enough credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.
Please note that for security reasons, the option of contacts exchange is available only for verified members who have spent some time communicating with each other. The internet is not a safe environment for sharing contact information with people you barely know. As we strive to provide our users with a safe and secure space for communication, the site has established such limitations in order to protect the privacy of the users. Thus we have considered a reliable feature for our users called "Request Contacts".
Should you have any questions or need assistance, please feel free to reach us at any time. We are always glad to assist!
Best regards,
OrchidRomance Customer Support
