OrchidRomanceReviews of orchidromance.com

Reply from OrchidRomanceApr 10, 2022

Dear Brian, Thank you for pointing this out! Please, be kindly informed that to get the member's personal details you need to receive a permit from the member as well as have your account verified. Could you please be so kind as to specify if you have met the two conditions described above? If yes - please contact us at [email protected] to review your situation personally. Best regards, Orchidromance Customer Support

Reply from OrchidRomanceMar 31, 2022

Dear Customer, Thank you for your detailed feedback. I will pass it to my management and make sure to take into account all the suggestions mentioned. Please be informed that prices were set up in this way due to the high level of the verification: the ladies are being interviewed, have to provide their ID documents in order to pass the verification here, also, they record a video confirmation and it has to be checked by Regional Partners. Moreover, we have a 24/7 Customer Support team that is ready to assist with any request. So it really takes a lot of effort and requires a lot of resources. If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website. That's why you can be sure there are no fake profiles here. However, if you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case. Feel free to contact our customer service department in order to get information on how you can spend less and we will be glad to answer all of your questions via [email protected]. Kind Regards, OrchidRomance Customer Support

Reply from OrchidRomanceMar 31, 2022

Dear Gezza, Thank you for the comment! Every feedback from our users is very important to us. It may seem that our platform is a bit expensive.However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experiences for our customers and verify profiles before posting them on the website. There is no need to pay for a  subscription in order to use all the benefits. You are able to choose the services you enjoy the most, and you are always in control of your spending here. Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments! Validated members use our services free of charge, they have other limitations though. To name one, most of the data that the validated members provide, like photos and videos have to be verified with their IDs and personal interviews before registration, so we believe that there are no fake profiles on our site. We will be glad to assist you in case of any additional questions. Please contact us via  [email protected] if any assistance is needed. Kind Regards, OrchidRomance Customer Support

Reply from OrchidRomanceMar 30, 2022

Dear Randy, Thank you for sharing your feedback about the website. We are sorry to hear about your situation with the letters. Sadly, we have no email of yours to check whether there was a complaint in the system, so we would appreciate if you contact us via email [email protected], so we would check it. We need to remind you that our Technical Department constantly works on improving the experience of using the website: they would like your correspondence with the users to stay active and up to date, therefore a new feature was implemented on the website. The main goal of the new implementation is to allow checking fresh letters and messages within 24 hours after the letter or message was sent without the need to look for them throughout the endless number of letters and chats. Incoming letters and messages with no answer on your behalf will be hidden and they will emerge in your inbox again in case the user writes to you for the second time. In addition, please double-check the notifications on your account, where are Account Settings as the reason for not receiving notifications regarding new letters/chats might be there. Nevertheless, in case you still have some problems or additional questions, feel free to contact us back at [email protected] at any time. Best Regards, Support Team OrchidRomance

Reply from OrchidRomanceMar 30, 2022

Dear Rick,  Thank you for taking the time to leave your feedback. We will pass your feedback in regards to this feature to our upper management, perhaps they can consider it valid to be applied in the future. At the given moment, you may turn off the notification in the appropricate section on the website. If you need assistance or guidance, contact us via [email protected]. We work 24/7 for our customers! We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Reply from OrchidRomanceMar 30, 2022

Dear Thomas, Thank you for taking the time to leave feedback about our website. Please, kindly note that contact exchange usually takes up to 7 calendar days, but it may be longer as we request contacts from our partners. We'll pass your request to the validated member's regional partner, so they will confirm it with her. If you did not receive the information, please reach us via [email protected], so we would be able to indentify your account in the system as well as check this situation. We would also greatly appreciate it if you decide to review the feedback. Looking forward to your reply! Best Regards, Support Team OrchidRomance

Reply from OrchidRomanceMar 30, 2022

Dear Donnie, Thank you for leaving this review! Your feedback is what motivates us to improve our service. Please note that as our website is an international online communication platform, people from various countries with different language skills can sign up and start using our services. Some users may use some online translating services that help them overcome the language barrier when making new friends online. Some of our users prefer using the website as we provide them with a safe space for communication. Please note that for security reasons, the option of contacts exchange is available only for verified members who have spent some time communicating with each other. The internet is not a safe environment for sharing contact information with people you barely know. As we strive to provide our users with a safe and secure space for communication, the site has established such limitations in order to protect the privacy of the users. Thus we have considered a reliable feature for our users called "Request Contacts". At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to assist you with the difficulties that you have experienced. We hope to hear from you soon. Kind regards, OrchidRomance Customer Support Team

Reply from OrchidRomanceMar 29, 2022

Dear Don, Thank you for taking the time to share the feedback about your experience! We appreciate you taking the time to share your point of view. Indeed there are many similar projects on the internet, however, our communication platform though has a number of advantages, such as zero anonymity for female members or strict adherence to the terms of legislation, which guarantees the female customers' safety from inadequate individuals. In addition to these serious measures, we always provide high-quality support service for our members. Please be informed that it is not required to pay to become a member and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our validated members, you will need to purchase credits. It is true that you will need to purchase credits to use some of the services, however, compared to a subscription, you only pay for the services you are provided with. Having credits, you get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. Please contact us at any time if any questions take place. We will be happy to assist! Best regards, OrchidRomance Customer Support