Bad
Based on 209 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop for mens clothing, womens clothing, fly fishing rods and gear, dog beds, home furnishings, travel apparel, and gifts. Our mens clothes include great men's gift ideas such as chinos, travel clothing, sleepwear, cashmere sweaters, Barbour coats, and mens sport coats. Find the best selections online from our womens clothing catalog with dozens of new styles of jackets, blouses, skirts, shirts, vests, dresses, robes, cardigan sweaters and pants. We have a broad selection of the world's finest fly fishing rods, fly reels, wet and dry flies, chest waders, and fishing apparel with reviews by our customers. Whether you're shopping for an award-winning fly fishing rod, a top-notch large arbor fly reel or a superb pair of breathable fishing waders, Orvis has the best fly fishing gear on the market today.
The Orvis Company (orvis.com) has 209 customer reviews on Folks Told, with an average rating of 1.8 out of 5.
Showing 29 reviews with 5 stars · Clear filters
Devon F.
Broke the tip of an older Clearwater 2-piece fly rod that's no longer manufactured. Shipped it back to Orvis. The rod arrived there on Friday. Despite having been told it might take 4-6 weeks, a replacement 4-piece rod was on my doorstep on Tuesday.
Reply from The Orvis CompanyAug 16, 2017
Hi Devon, Thank you so much for the feedback regarding your Rod Repair. I am very happy we were able to quickly repair and return your rod. Tight Lines! Orvis Rod Repair
Terry B.
Had to send broken rod back. Shop advised me it would take 4-6 weeks. 2 weeks and 2 days later got email from shop that my rod was back. Price of warranty work went from $40 to $60. Oh well. But 2 week turn around? Excellent customer service.
Reply from The Orvis CompanyMar 7, 2017
Dear Terry, Thank you for the review you recently submitted for your Rod Repair. Customer service and your satisfaction are very important to us and we do greatly appreciate your feedback as it helps us continue in ensuring that we meet your expectations. I am very happy to hear we were able to repair and turnaround your rod with in a timely manner. I understand your disappointment regarding increase of Rod Repairs and we greatly appreciate that you took time to send us your feedback. I want to assure you that I have forwarded your feedback to our headquarters as well for further review. If you have any further questions or concerns, please do not hesitate to let me know. Have a wonderful day! Sincerely, Chris M. Orvis Outfitter Department Toll Free - 800-548-9548 Email- [email protected]
James K.
I returned my waders in April and Orvis repaired. When the problem happened agin in September they immediately overnighted a new pair to me after I gave them the fed-ex number for my returns... Terrific customer service. Thanks Corey and Amy!
Reply from The Orvis CompanyFeb 2, 2017
Dear James, We have been made aware of some technical issues which prevented your review from being delivered to us, until now. I sincerely apologize that you did not receive a timely response, as you would have normally expected from Orvis – this certainly is not up to our standards for response times to and I am very sorry for how it has impacted you. I want to thank you for the review you recently submitted for your Wader Repair. We will be sure to share your kind words with our Wader Repair Dept., as it is a great way for them to reflect on the services they provide on a daily basis. We appreciate your taking the time to provide us with this feedback and we look forward to continue serving you in the future. Best Wishes! Chris M. Orvis Outfitter Dept. Phone 800-548-9548 Email [email protected]
Tony N.
Orvis only sells very high quality products and stands behind the quality 100%. I love Orvis!
Reply from The Orvis CompanyFeb 2, 2017
Thank you for your review, Tony. I want to begin by apologizing for our delayed response as Orvis wasn’t aware of these reviews posted on the TrustPilot site. We’re glad to have found your review and really appreciate your feedback.
rrp
I ripped off my coat right after buying it and they changed it on the fly with no charge, all for free!
Reply from The Orvis CompanyFeb 2, 2017
Thank you for your review. I want to begin by apologizing for our delayed response as Orvis wasn’t aware of these reviews posted on the TrustPilot site. We’re glad to have found your review and really appreciate your feedback.
