The Orvis CompanyReviews of orvis.com

I agree. I once considered it an upscale brand but their marketing turned me off. I received a catalogue a few years ago and every model had a tattoo. I’m not judging anyone with a tattoo but no one in my family, including my children, have one. We are a conservative , educated upper middle class family that shops for quality and support companies that share our values. Too bad, it was once Iconic but is making its move to the masses, poor quality and a woke mentality.

I just came back from visiting the Manchester, VT flagship store and was very disappointed! The store has no more gun library and no real stock for wingshooting gear! The layout is opened up which is nice but it is geared to fishing and very expensive clothing made in China! Whom ever they hired to change their marketing made an error. I have alway's been a valued customer here for years. I went to check out the casting ponds and feed some trout they have and walked into a land mine of goose poop! DISGUSTING! I wish they had their land scaper clean the logs of goose crap around the ponds. I hope they clean this up before a fly fishing class starts???? I will not be visiting ever again!

I stopped by the ORVIS flagship in Manchester, VT last fall with my wife and was aghast at the drop in quality and selection, throughout the store. What was once a wonderful source for clothing, house items and outdoor equipment is now a joke. It appears that the new generation of the Perkins family does not know what they are doing and running the iconic brand into the ground. Very sad indeed!

Interesting how difficult Orvis has made it to give a review for them. In a world where transparency is pivotal to businesses of all industries, somehow Orvis has managed to keep a lid shut on honest, peer reviews. And now I see why. As much as I love their products, their customer service has sadly disappointed. I understand supply chain issues. Although 6-months is a little extreme for an order placed in March as well as multiple “falsely-promised” shipping dates, I’m most surprised that they claimed that they’ve listed on their site this whole time that the item has always been set to ship in Sept and that they leave it up to the customer to decide whether they want to wait that long. I’m shocked that they put the ownership on their loyal customers when orders get delayed over and over again. I wanted to like this company, especially because I grew up watching their videos on YouTube, but I guess I’m #TeamSimms now!

I ordered two of the Orvis plush squeaky toys for my 4.5 month old Bernedoodle puppy. He and my friend’s dogs played with them for about an hour before the fabric had torn and the guts of the toy were falling out and I had to take them away from the dogs. These were advertised as “durable toys.” They absolutely were NOT DURABLE and were a waste of time and money. Orvis will accept a return, but they stick you with the return postage after advertising “free shipping.” Very disappointed and won’t be buying any more Orvis products, as I can’t rely on their descriptions of their product, and I don’t want to be paying shipping costs to return inaccurately described and poorly constructed items. The description on the website says “ Endearing and durable, these plush Animal Squeaky Toys promise long hours of fun for your dog” and “Durable Tuffut Technology® construction.” Not accurate and certainly not worth the money, even at the discounted rate of $20 each.

Very disappointed in a customer service experience on 6/11. I called two days after my package was suppose to have been delivered. I was told it would be delivered In another 4 days. Minutes later a neighbor brought my package to me. So, I tried to point this out and to infer this was another tracking system problem. I thought that they would want to know. Now the guy said he shows it was delivered and contradicts himself again. To this date, I never got a notice that it had been delivered. The guy started out being breezy, saying whatever. When I tried to point out the errors, he became quite defensive. I would have thought that Orvis would have been above this.

I ordered 2 very expensive dog beds from Orvis, which they said were in stock at the time. Fast forward a few days, and the delivery date was pushed out an entire month. I just check on the status since it was supposed to be delivered 2 days ago, and again, delayed yet another month. No update emails, no apologies, nothing. The burden was on me to try to figure out what's going on. I sent and email through their website asking what my options were, received an email back with an alternate, and said "fine". Then, out of the blue, a second email from them saying they had cancelled my order and I had 24 hours to use a "free shipping" discount code for a new order. What? Seriously? Sooo bad.

I regret making a purchase from Orvis. Paid $22 total shipping for two over-priced shirts of poor quality that had to be returned.