The Orvis CompanyReviews of orvis.com

After receiving the correct order, I returned two shirts, as they were too large and made of a heavier material than expected. I didn’t do an exchange, but was expecting a full refund. I was charged full shipping, returned shipping, and tax on shipping. Almost $27.00 for TWO shirts!! During a pandemic when online shopping is a must, I will be more selective where I shop. EVERYONE is offering free shipping. I cannot recommend ORVIS for this reason.

I bought a dog bed that was too small and returned for another dog bed. They stated how easy it was , just 6.95 to return. They didn't say that they would not return the full amount of the first purchase. Beside the $6.95, they withheld shipping and handling for the grand total of $24.39. It sounds like their 100% customer satisfaction is a total hoax!

I would never place another order with Orvis!!!!!!!! I received a $299.00 Barbour jacket as a Christmas gift. I needed a different size. When I called, I was told that the quickest way was to purchase another, pay $6.95 shipping for the return and then they would refund my card once they received the UPS return. I agreed. They charged my card. I received my jacket. Four weeks later, still no refund. In the meantime, the second jacket didn't fit just right. I returned the second one. Again putting it on my credit card, paying the shipping, and it would be refunded to my card once they received it back. I did receive the new jacket. It fits. Can't stand to look at it now due to all the hassle. I have finally received the first refund 4.5 weeks later. UPS delivered the 2nd return to them 9 days ago. Still no refund to my card. Customer service is TERRIBLE. Let me repeat. Their customer service and return policy is the worst service that I have ever received. Complete rip off!!!!!!!!!!!! Would not recommend that anyone do online business with them.

I purchased a jacket online before the holidays. It was not a good fit, and a returned it to the store on December 29. Instead of issuing me a refund on the spot, which they should have done, I was given a pink slip of paper and told that a refund to my paypal will come within a week. 24 days and 3 calls to customer service later, I have no refund. While the reps on my first 2 calls were friendly and as helpful as they could be. The rep on my 3rd call was argumentative and actually said in a very rude voice, WOW I GUESS YOU NEED A REALLY HIGH LEVEL OF DETAIL..... when I asked her if she could please tell me what "system" she was referring to when she said my refund was "entered into the system." Unacceptable, especially considering that Orvis has been holding on to over $300 of mine for almost a month.

Purchased a 100.00 Bozeman Sweatshirt for my husband for Christmas and got someone else’s order. Called Customerservice and didn’t even offer a discount for the trouble of sending back there mistake!! No more shopping here!!!

My husband's Christmas present from his daughter which was an Orvis vest was poor quality and the zippers didn't work. When we looked at the label it said, Made in China! We do not buy Made in China when we can help it because of continual poor quality. Have shopped Orvis for over 50 years, will no longer do sol

Tried to buy a Christmas present on line. 27/11. Was in stock, placed the order. Then it was out of stock. Then it was in stock and would be shipped 17/12! Then I'm overcharged. Complain, get told I will get a credit in 7 to 10 days. Still no sign of the item. On their site it says that I got a refund and order is cancelled. Tried to communicate on line. Security needs lots of stuff. Then get cut off because I took too long to respond. Well going to the credit card company for my money back.

I canceled a pending order with another company who told me there is a "waiting line" for a hard to get pair of Swarovski binoculars because their website and their customer service rep assured me they had them in stock. Orvis then made a pending charge claim against my credit card same day. Two days later they contacted me to verify the purchase, again assured me they were in stock and would expedite shipping. Today an email tells me they don't have them in stock, never did, and they won't ship until March 2021. I don't write bad reviews, I just don't go back, but I canceled a long standing order because I was assured they were "in stock". Does "in stock" mean something else to Orvis?