Overstock.comReviews of overstock.com

This company doesn’t even deserve one star that friggin scam me and don’t care about making it right. I order a supposed to be 9 by 12 rug they sent me a 3 by 5 rug ... what the hell!! I contacted them saying I wanted the rug I ordered and to be able the return this wrong rug they said that I could return but I might not get my money back and that they can’t send me the rug I ordered. This company is all BS... full of scams and lies would not recommend!! 🖕🖕

BEWARE! IT IS VERY DIFFICULT TO CANCEL AN ORDER WITH OVERSTOCK.COM! During my experience with customer care I felt that I was being given a work around to try to get me to purchase a product I truly wanted to cancel, rather than addressing that I had found a different product on their site that I intended to purchase instead. Additionally, I felt as if the Customer Care Agent's only goal was to try to get me to sign up for their O-rewards program. In summary: During our conversation, I was told this O-program was the only way to get a refund and cancel my order. So, I followed up by asking if I was guaranteed to get all the money back, or if I would be charged a return shipping fee. I had to ask this question twice before the agent answered that it would guarantee a full refund. Next, I asked if there was a cost to be a member of the program. Instead of answering the question the agent told me all the rewards I would receive: coupons and exclusive offers and discounts. From all I could tell the agent seemed to be dodging my direct questions. Clearly, when a customer asks a question relating to a program or product you are trying to sell them, any customer service focused individual should answer that question before proceeding in the conversation to other details. So after the agent proceeded to exhaust all information regarding rewards, they asked me if I wanted to join. I AGAIN asked if there was a cost. Finally, the agent answered the question. Low and behold, there's a cost!!! I definitely did not appreciate this lack of transparency that I experienced. Additionally, I was contacting Customer Care to cancel my order that was less than 2 hrs old and clearly listed on the site as still “processing”. I did not contact Customer Care to waste my time discussing other matters or to be "sold" other gimmicks. Additionally, I had to be proactive in making sure I received an email that a request to cancel my order was truly placed. This should be an automatic practice with any company. I greatly lack confidence in this company's ability to work with customers. The icing on the cake to my experience was the fact that I made the effort to say thank you to the agent for helping me get my product cancelled. I could tell they were clearly irritated with me by this point as rather than treating me with what they claim to be “award winging customer care” they simply asked "is that all I can help you with today". I said yes and again thank the agent and without a response they ended the chat. This truly negative experience could have been softened with a kind ending to our conversation and a thank you for to me as the customer for being patient as they worked to get my order cancelled. Given my experience with Customer Care at Overstock I encourage you to be aware of their lacking customer service and that they will try any work around they can to squeeze you into a corner to either sign up for a rewards program you don't need or make you feel forced into receiving the shipment. My advice: consider all sales final with them and act as if you have no option to ever return or cancel an item as their agents are truly difficult to work with and lack proper respect for customers.

This is a company that is stuck in the olden days. I placed an order for a headboard almost 2 weeks ago. I'm moving soon but my order was placed long enough that it should have already been here. I called Overstock to have the order redirected to my new address. The customer service representative tells me that my order has not yet shipped, but changing the address might be a problem. She also says that the best she could do is send an email to shipping and they will be in touch with me in 1-2 days. Really??? My order is still in the warehouse and you can't change the address?? What kind of 1975 nonsense is this?! I tell the customer service representative to cancel my order. She then tells me that I can't cancel until the order has arrived.

Rude customer service and definitely not ordering again! I ordered 5 chairs, delivery estimated was 31st of July and it is still "processing" on the 31st of JULY.. Customer service absolutely obnoxious and told me it will take two days to get the answer back from the warehouse, in this time I may even get the chairs delivered since there is no updated tracking number in the system. Long story short, I will look elsewhere where the customer service is pristine, such as Amazon etc.

If I could give this company minus stars I would please do not use this company they are complete scam sent me empty package after complaints made through PayPal they decided to send me an empty tracking package I have filed a claim against them in the hope I will recieve refund :(

Nog nooit zoiets meegemaakt. Tafel en 6 stoelen geleverd en gemonteerd. Alles beschadigd. Wouden ons een waardebon van 300 euro aanbieden als we de tafel zo houden. Gingen product opsturen voor de stoelen. Moest dit zelf allemaal behandelen en schuren terwijl de monteurs de stoelen over de grond hadden geschuurd bij het monteren. Geantwoord dat ik de tafel wou waar ik voor betaald heb. Dus niet een tafel waar er in het frame spleten in zitten en waar het blad scheef op ligt. Opnieuw langsgekomen. Stoelen waren in orde. De montage van de tafel was slechter dus blad niet geplakt. Bieden nu een waardebon van 200 euro aan (waarom minder terwijl mijn klantentevredenheid alleen maar daalt?). Terug nieuwe herlevering. Voor de 3de keer opnieuw frame gemonteerd. Terug scheef. Bieden nu slechts een waardebon aan van 100 euro (menen ze dit nu echt?) Nieuwe herlevering. Komen voor de 4de keer. Hebben geen tafelblad mee. Dus helemaal niets gemonteerd. Moeten nu dus voor de 5de keer komen. Waarschijnlijk zit de volledige serie van dit frame met productiefouten. Klantendienst is precies een robot. Enkel bereikbaar via online dossier met telkens gestandariseerde antwoorden. Geen begrip. Geen kwaliteit. Hebben zogezegd de laatste keren kwaliteitscontrole gedaan.. Ik heb zoiets bij geen enkele firma meegemaakt. Ik raad ook niemand aan om hier iets te kopen. Dit moest een leuke aankoop zijn waar we lang voor hadden gespaard. Wij hebben nog geen geniet gehad deze zomer. Enkel miserie..

There should be an option for NO STARS. This company has my £53 for a cancelled item and won’t give it back. This was 31/05/19, I has sent 37 emails, all I get back is automated mail. How is this company allowed to operate after all the complaints? Please beware DO NOT ODER FROM OVERSTOCKED US, YOU WILL NOT GET YOUR MONEY BACK IF THERE IS AN ISSUE. Does anybody know who I can get help from (other than this company it’s self) HELP HELP HELP

I wish I had read all the bad reviews before I ordered from Overstock. I'm only glad I ordered sunglasses instead of large pieces of furniture like the other victims of this company. After a month of checking on my order and seeing it in a constant state of "shipping," -- with, by the way, my credit card being billed, I was told that a trace had been put on it and so they were canceling the replacement (?) Which I got notified of with a refund of "$0.00." I dont know where they supposed traced my package to but it certainly wasn't to my house. No money and no sunglasses. I will be contacting my credit card company.