Excellent
Based on 10,527 reviews
Oxygen Concentrator Store4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 210 reviews with 3 stars · Clear filters
Baker, D.
Did not tell correct weight off units.
Reply from Oxygen Concentrator StoreApr 5, 2024
I apologize for the inconvenience, Dan. Accuracy in product information is important to us. If you have any concerns or need further assistance, please feel free to contact us. We're here to help.
Howe, J.
I dislike the short battery life, 2.5 hours max, with a standard battery, and a setting of 2 Lt. In my opinion, that's pretty short. I've only had it for four days, so far as the concentrator itself, it seems okay. Not thrilled, but that's as good as I can expect.
Reply from Oxygen Concentrator StoreApr 3, 2024
We appreciate your feedback, John. It's important to us that you're satisfied with your purchase. The battery life of portable oxygen concentrators can vary based on the device's settings and individual usage patterns. While the standard battery life at a setting of 2 may be around 2.5 hours, we do offer extended batteries that can provide longer use times between charges. If you're looking for longer battery life, this might be a solution worth considering. Our team is here to discuss any concerns you have and explore options that might better meet your needs. We aim to ensure you have the best possible experience with your Caire Freestyle Comfort concentrator.
Harris, P.
The ordering & delivery of my new Sequal Eclipse 5 O2 concentrator was well handled. But the policy of not notifying me in advance of sale about the very short-term return policy deadlines -- combined with the later admonition to me when I questioned my machine's performance ("Run it for 100 hours before you can tell if it is working properly") -- was unfair at best and a questionable business practice.
Reply from Oxygen Concentrator StoreApr 3, 2024
We appreciate your feedback, Paul. We're glad to hear the ordering and delivery process for your Eclipse 5 concentrator went smoothly. We understand your concerns regarding our return policy and the guidance on the machine's performance evaluation. Our aim is always to be transparent and supportive to our customers. We will take your feedback into consideration to improve our communication and policies to ensure a fair and satisfactory experience for all our customers. If you have any further questions or need assistance with your machine, please don't hesitate to contact us. We're here to help!
Jeff T.
Fast shipping but almost $20 to ship two tiny foam filters for my portable oxygen machine. They could have been mailed for much less.
Reply from Oxygen Concentrator StoreMar 16, 2024
We understand your concerns about the shipping costs, Jeff. Our aim is to ensure that products reach our customers quickly and safely, which sometimes leads to higher shipping fees, especially for expedited services. However, we continually evaluate our shipping methods and costs to find the most efficient and cost-effective options for our customers. We appreciate your feedback and will take it into consideration as we strive to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out.
Consumer
Package sent to the wrong address and I had to go find it and get it
Reply from Oxygen Concentrator StoreMar 5, 2024
We apologize for the inconvenience caused by the carrier's error in delivering your package to the wrong address. We're glad to see that you were proactive in resolving the issue and retrieving your package. We hope that the unit serves you well and provides you with the freedom you deserve. If you have any further questions or concerns, please don't hesitate to reach out to us.
Smith, R.
I was billed for the machine then asked for a prescription that I did not have readily available. It delayed delivery for two weeks.
Reply from Oxygen Concentrator StoreMar 5, 2024
We apologize for any inconvenience the prescription requirement may have caused. It's important for us to comply with regulations by ensuring a prescription is provided before dispatching medical devices like oxygen concentrators. Our team strives to process and ship orders promptly once all necessary documentation is received. We appreciate your understanding and patience in this matter. If you have any further concerns or need assistance, please feel free to reach out.
Childers, M.
The purchasing process went extremely well. However, when I got the unit home and received the invoice realize the invoice was written to Mary Schröder at our address instead of my name. I then sent an email asking for a corrected invoice for my records, but have yet to hear back from anyone.
Reply from Oxygen Concentrator StoreFeb 26, 2024
We're glad to hear the purchasing process went smoothly, Mike, but we apologize for the confusion with the invoicing. Our Sales Manager did send out a corrected copy of the invoice on February 19th. We understand this oversight might have caused inconvenience, and we're here to rectify it. A member of our team will be in contact with you today to ensure this matter is fully resolved to your satisfaction. Thank you for bringing this to our attention, and we appreciate your patience as we work to sort this out.
Robin M.
My new concentrator did not work. I was excited to begin using the GS4. However it would not work and I will need to wait for a replacement.
Reply from Oxygen Concentrator StoreFeb 5, 2024
We're really sorry to hear about the trouble with your new G4 concentrator, Robin. It's disappointing to hear it didn't work right out of the box. We understand how frustrating delays can be, especially with something as important as a concentrator. We're committed to getting a replacement to you as quickly as possible. Thank you for your patience and understanding during this process.
