Excellent
Based on 10,527 reviews
Oxygen Concentrator Store4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 256 reviews with 1 star · Clear filters
Steve S.
Dont use them for selling back your concentrator. Horrible business.
Reply from Oxygen Concentrator StoreMar 1, 2022
Thanks for sharing your perspective and we are sorry to hear about your experience. Please contact us at 1-877-303-9289 so we can answer any questions.
Sharon M.
This is a company designed to convince you to buy their machines. Having had some contact with them I would not do business with them if my life depended on it. We will continue our search for a company who actually has the customers' needs as a priority. They are the supplier of a $20 machine part we needed, they recommended it, they list it on their website, but it was out of stock and they could not be bothered to help us get it.
Reply from Oxygen Concentrator StoreMar 1, 2022
Hi Sharon, thanks for taking the time to review us. We constantly work to improve our customer experience. I'm sorry that it didn't meet your expectations. Our Customer Experience Manager tried to reach out to you earlier to redress the issue. Please reach out to us at (877) 303-9289. When you breathe easier, we breathe easier.
Great V.
This company will not except returns. Stay away from this terrible company. Would give a 0 but cant. Bought a item thinking it was a portable oxygen maker. But instead got a battery. Most companies would except a return, but not this company. Refused to give a refund or take mistaken order back. Out almost 600 for a battery I cant use. Absolutely the worst company ever. Avoid at all costs.
Reply from Oxygen Concentrator StoreMar 1, 2022
Hello Tom, thank you for the feedback. We believe in providing 100% customer satisfaction and stand behind our products with superior customer service. Our Customer Experience Manager reached out to you over a call earlier. Thank you for confirming that this review is not for the Oxygen Concentrator Store. We would greatly appreciate it if you could revise the review with the experience you have with us. If you have any questions, we'd be happy to speak with you at (877) 303-9289.
Caylor, G.
No instructions no follow up
Reply from Oxygen Concentrator StoreFeb 14, 2022
Hello Gwendolyn, thank you for the feedback. We believe in providing 100% customer satisfaction. We'd be happy to speak with you at (877) 303-9289.
Carol M.
My lithium batteries did not arrive. There was a small box that had some bubble wrap but otherwise empty. I paid for 2 of them but it is impossible to use the machine without the batteries! Please send them quickly. I am anxious to start using the new machine. The delivery time was great, and everything else was intact. Please send the 2 batteries quickly Thank you very much.
Reply from Oxygen Concentrator StoreFeb 8, 2022
Hello Carol, thanks for taking the time to inform us about the issue. I'm sorry that you didn’t receive the complete order. We strive to provide an effortless customer experience and would take this opportunity to investigate the issue further. I've passed on your feedback to the customer service team. They'll contact you and if you want to call, you may reach us at (877) 303-9289.
Russell M.
The sale man, was very good, he explained and answered all my questions. He worked with me on all the equipment that I needed for the unit. And he got it mailed to my home, in a short amount of time, and the unit is just what I was looking for. This is the first week of using this unit. But I'm sure I'm going to be satisfied for a long time. I'm going to tell my friends and family about the experience I had with your company, again thank you!!!!!!
Reply from Oxygen Concentrator StoreFeb 8, 2022
Hi Russell, thanks for the valuable positive review. We strive to provide the best customer experience and would like to know more about how we missed the 5-star performance. Please let us know if we can do anything else.
Lynn
Purchased rods late in )ctober because it was recommended by your representative for "169.00. Worked okay for about 5 weeks. Got in touch again, said to reboot(worked for three days), and get new rods, for which I was charged $149.00.They should have been free since the previous ones did not work. Just installed new ones. Will see if they work!.
Reply from Oxygen Concentrator StoreJan 24, 2022
Hi Lynn, thanks for taking the time to review us. We constantly work to improve our customer experience. I'm sorry that it didn't meet your expectations. You were not charged for the replacement rods (columns). A sales order was generated and included in the box for accounting purposes. There would be no charge on your card for the replacement. If you have any further questions or concerns, you can reach out to us at (877) 303-9289. When you breathe easier, we breathe easier.
Joy
Took too long still not received over a month.
Reply from Oxygen Concentrator StoreJan 10, 2022
Hello Joy, thank you for the feedback. We understand the frustration the issue caused at your end and we apologize for that. We shipped the repaired unit back on Dec 30th. However, due to severe weather conditions, our shipping partner is experiencing delays. Please contact our customer service team at 1-877-303-9289 to discuss further.
