Oxygen Concentrator StoreReviews of oxygenconcentratorstore.com

I have not been able to get any one on the phone to answer a question I have

Communication with the client would have been very nice. We went about 1 month without a machine. Last time this happened a loaner was sent. The client was in several scary time periods when he had no air and the oxygen bottle did not suffice. I was disappointed in the lack of prompt service. When a patient is on oxygen 24/7 your put them in danger.

My order or tubing and backpack came quickly, but there was a problem with the zipper. A work order was made by my representative, but I didn’t receive a call or voicemail within a couple days. As soon as I called the customer service line, however, they took care of the problem immediately and sent me a new working backpack for my concentrator.

Great service and help with navigating the financing. I wish we could purchase extended warranties on things this important though. We purchased an o2 concententrator and did not know much about them so the rep was very informative.

Most of the time my ratings are a 4.

Sales associate was very helpful and responsive even though it was generally a holiday (New Year’s Eve). The item performs as stated. The only issue was the price quoted wasn’t quite accurate

After a rough and confusing beginning, I am pleased to compliment the company on their efforts to make a satisfied customer. The first G-4 concentrator stopped functioning a few days after I received it. I contacted the company and they immediately issued another. Unfortunately I had some issues with the 2nd one and that had to be returned as well. When I contacted the company to tell them there problems with the second concentrator, the employee sent a new one which arrived less than48 hours later. the staff was understanding and helpful. I am quite satisfied with the replacement and with the personnel. The concentrator is a good product and was easy to use. I am able to make and meet appointments offering me a new found freedom. Fran.

Prompt response to a replacement under warranty and an order. Thank you! And this time UPS actually brought the package to the door instead of leaving it at the road in the mailbox. Out here in the country the driveway is 1/4 mile from the house to the road.