Excellent
Based on 10,527 reviews
Oxygen Concentrator Store4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Oxygen Concentrator Store from American Medical Sales and Rentals has been providing oxygen therapy experience since 2001 and we offer the highest quality brands of portable oxygen concentrators, home oxygen concentrators and solutions for sleep therapy. Our Respiratory Specialists are fully trained on every product we carry and are here to answer any questions you have.View Top Categories:Portable Oxygen ConcentratorsHome Oxygen ConcentratorsUsed Oxygen Concentrators
Oxygen Concentrator Store (oxygenconcentratorstore.com) has 10,527 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 98 reviews with 2 stars · Clear filters
Licht, B.
I have bought 3 units of Inogem 5 .. all went broken .. not aceptable
Reply from Oxygen Concentrator StoreJan 31, 2024
Thanks for sharing your perspective and we are sorry to hear about your experience. Please contact us at 1-877-303-9289 so we can answer any questions.
Austin, S.
our bad! On the same day we ordered supply's from American Home Health and Oxygen Concentrator. When the package came in it was from American Medical Sales. We assumed that the package was from the other supplier and did not open the package to check its content. I just variffied that it was from You and had the twelve 4 ft. hoses. I will now contact American Home Health to see where the 12 ft hoses are. Sorry for the mixup. Sylvia Austin I placed this order on december the 28 and my credit card has been billed but I have not received the tubing. It should not take this long should it? Where is my order? Sylvia Austin
Reply from Oxygen Concentrator StoreJan 12, 2024
Hello Austin, your supplies were delivered on Jan 2nd by UPS at your NAVASOTA TX address. I'm forwarding your query to the customer service team. Someone from the team will reach out to you during business hours and help resolve the issue.
Louise A M.
You were paid for the battery so you should refund the money.The packing slip says Cash sales. It also says Amazon in parenthesis It says Web orders, which was one of your options when I ordered the battery. So I don’t see a problem, but apparently you do.
Reply from Oxygen Concentrator StoreDec 12, 2023
Thank you for reaching out, Louise. We apologize for any confusion or inconvenience regarding your battery order and the subsequent refund process. It's important to us that our customers have a clear and straightforward experience, both during the purchase and in any follow-up service interactions, including returns and refunds. Please contact our customer service team directly at (877) 303-9289 so we can look into this matter further and facilitate the appropriate actions regarding your refund. We value your business and your satisfaction is our top priority. We appreciate your patience as we work to rectify this situation and hope to restore your confidence in our services.
Jodi
My concentrator broke after 7 months. It was still under warranty but I could either send it back for $60.00 and wait for 3-4 weeks for it to be returned, thereby leaving me house bound or pay #195 for a replacement. The address on the replacement had a typo in the apartment number. I called your customer service line and they would call back with why they said it was attempted to be delivered. I then called UPS myself and was told in 10 minutes about typo and it was delivered within 30 minutes. I did not receive a call back for 2 hours and was told it would be delivered the next day. Needless to say I don't think much of your service or costly options r it
Reply from Oxygen Concentrator StoreNov 28, 2023
Thank you for sharing your experience, Jodi. We sincerely apologize for the challenges and inconvenience you faced with your concentrator and the service you received. We understand how critical it is to have a working concentrator, especially when dealing with mobility limitations. Your feedback is extremely valuable to us and highlights areas where we need to improve, particularly in terms of communication efficiency and providing more customer-friendly solutions. We will take your comments into account as we work to enhance our services. If there's anything further we can do to assist you or address your concerns, please don't hesitate to reach out. We are committed to ensuring your satisfaction and would like the opportunity to make things right. Again, we apologize for the inconvenience, and we appreciate your feedback.
Cynthia S.
Ordered a concentrator from the Oxygen concentrator store. I was not given all the specs and maintance on the unit. While speaking to customer service. I learned there were things, I didn't like about the unit. I called within 48 hours to cancel. The unit showed up on my door step with no signature proof. I had to pay half of shipping. To ship it back and Oxygen concentrator store sent an email stating that if package was opened, which it wasn't they would pro rate my refund. I was a loyal customer for 6 years but ended up with two bad units that had same issue. Chemical exhaust type fumes from the units. Sent both units that were under warranty in. We will see if they stand by the second unit and fix it. I am just so done with sales people who lie to get a sale. It is what, it is...
Reply from Oxygen Concentrator StoreNov 8, 2023
We're truly sorry to hear about your experiences, Cynthia. It's our commitment to provide honest and trustworthy customer service, and it's disappointing to learn that this hasn't been the case for you. The issues you've encountered with the units and the return process are concerning, and we take them seriously. Please rest assured that we will review the handling of your return request and the communication regarding the return shipping and refund process. We understand that trust once broken is hard to rebuild, but we would like the opportunity to make things right. Our customer service team will be reaching out to you to discuss this further and work towards a satisfactory resolution. Your loyalty over the years is highly valued, and we're committed to upholding the trust you've placed in us.
Ejem, D.
I have yet to receive my replacement concentrator. Most of the times I called to locate the concentrator, I got the answering service. I will keep trying but I need the concentrator and it is a big investment but I wish it was easier to interact with customer service.
Reply from Oxygen Concentrator StoreOct 31, 2023
Thank you for bringing this to our attention, Deborah. We sincerely apologize for the inconvenience and delay in getting your replacement concentrator. Providing top-notch customer service is of utmost importance to us, and we regret that your experience did not reflect that standard. We understand the importance and urgency of having a working concentrator, especially given the significant investment you've made. Please rest assured that we will prioritize addressing your concerns. Our customer service team will reach out to you directly to update you on the status of your replacement concentrator and to ensure that any other issues you have are addressed promptly. Once again, we apologize for the inconvenience, and we appreciate your patience as we work to resolve this.
Alvarez, M.
I feel wronged by this company in the sense that I was initially sold the Caire Freestyle 02 concentrator it has a "promotion" with 2 large batteries. I ws excited about the purchase however, I realized I was not adjusting to the weight of the unit. Icalled the Oxygen Store. They offered to exchange one of larger batteries for two smaller ones. I trusted that they may know what theyre suggesting...so I agreed. weeks later my body is in soo much pain even my feet is so much discomfort I called back but by this time its after 30 days and now they offer as a favor to me an exchange to a refurbished Inogen 5 with a cart. The catch is the restocking fee for the Caire Freestyle is 50%. That is a lot of money for someone scrambling to purchase breathing and other meds. I am left wondering why didn't they offer this much better fit to begin with. It is so much lighter and much less costly....but now I owe so much more money than when I first started this whole process.The salesperson sounded pleasant and I thught he was really helping I could hardly speak on the phone Im a chronic cougher and talking is such an effort. I feel scammed.
Reply from Oxygen Concentrator StoreOct 31, 2023
I'm truly sorry for the experience you've had. We always aim to provide our customers with the best solutions for their needs, and we regret that we couldn't meet your expectations in this instance. Our representative has already communicated our return policy to you and the reason why a restocking fee was charged. We are upfront with our policies and include the details with the package. In addition, the policy is also mentioned on our website. If you have any further questions, please contact us.
Albertson, K.
Battery doesn't last. Have almost 200 hours on it but at a full charge you only get 1 hour and 10 mins.
Reply from Oxygen Concentrator StoreSep 25, 2023
Thank you for your feedback. We apologize for any confusion regarding battery life expectations. We see that someone from our Customer Support team reached out to you and you have accepted an exchange. Please let us know if you have any further questions or need assistance.
