Reply from PacificspinsMay 21, 2025
Hi Klassi,
I hope this message finds you well and safe.
We regret to inform you that we haven't yet received the login information required to access your account. Without this information, we are unable to fully investigate the concerns you've raised.
Based on your review, I can conclude that you have concerns about various aspects of our Casino, and I will try to provide a general response for some concerns since we have not received your login information.
Please note that transaction fees are not charged by the Casino. They usually depend on your crypto wallet (if your wallet applies fees) and the network fee (fees taken by miners for processing crypto transactions). The exact fee amount varies depending on your wallet and the transaction pool (miners’ fees for processing groups of transactions). Generally, network fees are low, but you may choose to increase the fee if you wish to speed up your transaction.
We offer various cryptocurrency deposit options, including some with almost no fees, such as Litecoin or the Lightning Network. The Lightning Network functions similarly to card transactions and does not incur network processing fees, as these transactions do not appear on the blockchain network.
Combining deposits is not allowed under the Casino’s rules. Before making a new deposit, your balance must be under $1. The minimum deposit at the Casino is $10, or $15 if you are using Bitcoin. If you send an amount below the minimum (e.g., 0.00015 BTC), we will not be able to receive it due to the wallet’s minimum deposit requirement.
https://pacificspins.com/terms-and-conditions
6.1. Depositing to your User Account
f. We do not accept any Crypto transaction below 0.00015 BTC, 0.016 BCH, 0.07 LTC, 0.0025 ETH. All transactions that fall at or below this margin are considered non-recoverable and will not be processed into your casino account. Sending less than the aforementioned Crypto minimum deposits to any Crypto address will result in a loss of funds that cannot be redeemed. We will not accept top-ups on Crypto addresses if a player decides to send more Crypto to the same address in order to meet the minimum Crypto margin. Players are solely responsible for ensuring that they always deposit a minimum of $15 (BTC equivalent) every time they use the Crypto banking method. Pacific Spins takes no responsibility if the minimum amount was not sent and reserves the right to treat these transactions as lost non-recoverable transactions.
7.1. General Bonus and Promotion Rules
j. You must play through your current deposit, bonus, or free promotion before making a new deposit or claiming a bonus or free promotion. Your balance must fall below $1 before you can deposit or claim another bonus or free promotion.
Unfortunately, that is the reason why your request for an additional deposit on top of the first deposit of $17 was denied, along with an explanation of why we cannot allow that action.
Every bonus has its own rules, and they vary from one bonus to another. This is standard practice across all legitimate casinos in the world. All players have the option to accept or decline a bonus if they do not agree with the terms.
Having access to your account would enable us to review the situation thoroughly and offer a more accurate and fair resolution. Unfortunately, without these details, our ability to address your complaint is limited. We believe that a proper investigation is crucial, not only for your satisfaction but also to ensure that other players have a clear understanding of our processes.
We appreciate your cooperation and understanding.
Kind Regards
Daniel Moore
Casino Pacificspins Management
