Package Concierge®Reviews of packageconcierge.com

Reply from Package Concierge®Dec 3, 2024

Edited reply following 12/10 edited review: Thank you for modifying your initial review, we do appreciate that. While we originally reached out via calls so that we could have a full conversation, we have also recently reached out via email. Our hope with this written exchange is to receive copies of the emails you mention as we do not show any emails being sent to your contact information in the last 30 days. You are correct that we would have initially received your information during registration, but would only have sent notifications regarding package delivery up and until the time that your information was removed from the system and that is why we would appreciate the chance to investigate the matter further. Edited reply following another edited review: We had hoped to discuss this matter with you personally, but our calls have gone unanswered and your voicemail is not set up to allow us to leave a message. Therefore, we can share here publicly that the initial delay in getting back to you was due to the research necessary that allows us to confirm that your contact information is no longer listed in our system. Subsequent searches of current and deactivate resident lists, as well as package transaction history does not return any results with the contact information you provided and is further confirmation that you are no longer in our system. Additionally, we also reached out to your apartment community to ensure the same was true with them and they stated that they had previously shared this confirmation with you, but will be reaching out to you once again to provide another confirmation. We would encourage you to contact us directly, 888-989-7225, if there are any lingering questions regarding this issue or if you need anything in the future. Edited reply following edited review: Thank you for responding to our separate request for your contact information, I have forwarded it to the head of our customer support team and hopefully the two of you will be able to connect to resolve the matter directly. As for the ads, since we do not send anything other than package notifications, it is possible if you visited our website that you are seeing some of our remarketing ads through Google, which are not correlated to your personal contact information. Please share examples with our team during your conversation so that we can look into that as well. Original reply: While we appreciate you taking the time to share your experience here, we'd kindly ask that you also please reach out to us directly at 888-989-7225 to discuss the matter. While it is not our practice to send ads, we do send notifications related to delivered packages you have received. During our conversation, we'd also be more than happy to review the notification process and answer any questions you might have on how your specific apartment community has configured their system, as many management companies automatically register their residents. In the meantime, we suggest that you get in touch with your property management company to determine alternate means of package delivery as the minimum amount of information is needed for package retrieval from the locker. Finally, please do not hesitate to refer to our privacy policy which highlights the limited use of personal information.

Reply from Package Concierge®Sep 27, 2024

We are sorry to learn of your package difficulties as we know how frustrating that can be. There are times when carriers accidentally select the incorrect resident and then misdeliver the package as a result (likely what happened since you didn't receive a notification from the system), but hopefully your neighbors have located your package in their deliveries. If not, in the meantime, you can always have your property management team check the system camera based on the USPS notification timestamp and see if anyone retrieved it.

Reply from Package Concierge®Sep 16, 2024

We apologize that you have had difficulty retrieving your packages; hopefully you have reached out to our Support Team, 888-989-7225 for assistance. Additionally, within your resident portal, you should be able to access your barcode from your account to open the solution, or submit a support ticket if you are still having issues.

Reply from Package Concierge®Aug 28, 2024

Alison, we apologize that the installation of your new system has not met your expectations. Transitions to a new way of doing things can some times take a little extra time and therefore kindly ask that if your owners haven't already, contact us directly, 888-989-7225. We would be more than happy to look into this situation and provide some additional guidance. For instance, depending upon how your system is currently configured, we have some solutions we can easily implement for the residents to be able to access the package room, and that simplify the carrier access.

Reply from Package Concierge®Aug 12, 2024

We apologize that you have been unable to reach anyone via phone during non-business hours and hope that in the meantime you have submitted an online ticket, which is monitored, or used our online resources, to resolve your issue.