Poor
Based on 123 reviews
Package Concierge®2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
Showing 58 reviews with 5 stars · Clear filters
Faizan G.
Great communication and resolution
Reply from Package Concierge®Jan 26, 2026
Hello Faizan! Thank you for the 5-star review! We’re glad our communication and resolution met your expectations. We’re always here to help! Regards, Heather Singh
Jenna
While another customer service agent told me he couldn't help me at all, Rodrigo was able to help me right away and with a positive attitude.
Reply from Package Concierge®Jan 22, 2026
Hello Jenna! Thank you for sharing your experience! We’re so glad to hear that Rodrigo was able to assist you quickly and with a positive attitude. Providing helpful and reliable support is our top priority, and we’re happy he made a difference for you. We appreciate your feedback and are always here if you need anything else! Regards, Heather
Tia
Rodrigo was extremely professional, efficient and thorough. Thank you so much for assisting me with retrieving all of my packages
Reply from Package Concierge®Jan 22, 2026
Hello Tia! Thank you so much for your kind words! We’re thrilled to hear that Rodrigo was able to assist you with professionalism, efficiency, and thorough care. Retrieving packages can be stressful, and we’re glad he helped make the process smooth for you. If you ever need anything else, we’re always here to help! Regards, Heather Singh
alberto S.
Gracias antes que nada, por ayudar y con sino con paciencia y buena actitud gracias
Reply from Package Concierge®Jan 22, 2026
Hello Alberto! Muchas gracias por tus amables palabras. Aprecio sinceramente tu gratitud, y me alegra saber que pude ayudarte con paciencia y una buena actitud. Significa mucho saber que tu experiencia fue positiva. Estoy siempre aquí para ayudarte cuando lo necesites. Heather Singh
Breanna
Representative was very helpful and resolved an issue that was very annoying for me. I am very pleased/relieved.
Reply from Package Concierge®Jan 22, 2026
Hello Breanna! Thank you so much for your feedback! I’m very glad to hear that our representative was able to help and resolve an issue that had been frustrating for you. Your relief and satisfaction mean a lot to us, and we’re always here to support you whenever you need anything. Regards, Heather Singh
Robert S.
The person was very helpful, polite and efficient Thank you
Reply from Package Concierge®Jan 22, 2026
Hello Robert! Thank you for your kind words! I’m so glad to hear that our representative was helpful, polite, and efficient. We truly appreciate you taking the time to share your experience, and we’re always here whenever you need support. Regards, Heather Singh
Ted H.
He handled the issue very quickly and with no hassle
Reply from Package Concierge®Jan 22, 2026
Hello Ted! Thank you for sharing your experience! I’m glad to hear the issue was handled quickly and without any hassle. Providing smooth and efficient support is always our goal, and your feedback means a lot. If you ever need anything else, I’m here to help! Regards, Heather Singh
Jamison E.
very helpful understood clearly everything i mentioned and get it wrapped up very quick and easy.
Reply from Package Concierge®Jan 22, 2026
Hello Jamison! Thank you for your wonderful feedback! I’m glad to hear that everything was understood clearly and that we were able to get things wrapped up quickly and easily for you. Your experience matters to us, and it’s great to know we delivered the support you needed! regards, Heather Singh
