Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 552 reviews with 5 stars · Clear filters
Jess
Our experience was one of the best. The most perfect itinerary, not too little or too much, with the best recommendations. Dinners planned, massages, and stops along the way. I can’t rave enough about the trip!
Reply from Pack Up + GoSep 10, 2025
Not too little or too much is exactly what we want to hear! So happy you loved your getaway. We like to plan you enough to have an itinerary but still allow you to relax + explore on your own!
Vicki
The customer service is focused on the customers experience. Each email was responded to quickly, professionally and friendly. You feel that they genuinely love what they do - SERVE. Having them plan everything was the best! We had options to change some things but 75% of our time was planned with activities that we love. So Pack Up & Go understand their customers with an aim to serve them with an experience you will tell everyone about. Mission accomplished Pack Up & GO. WE are telling everyone to book their next couples weekend with you! THANK YOU!
Reply from Pack Up + GoSep 9, 2025
Thank YOU for sharing this wonderful feedback with us! We are so happy to hear you had an amazing time on your surprise trip + that our traveler support team was on top of it! We look forward to more adventures together!
Emily
We were so excited that pack up and go pick Seattle for us. My husband and I have traveled a lot together in Seattle was new for us. We loved every minute of it! We enjoyed our hotel, our dinner, reservations, the preplanned, activities, etc. The packet provided give us so many ideas for breakfasts And lunches and other activities that needed to be planned.
Reply from Pack Up + GoSep 9, 2025
We're so glad the surprise destination was a great match! We love helping you explore somewhere new, especially if you're frequent travelers!
Jennifer
We had an awesome time in Boston, We had direct flights a beautiful hotel. The restaurants were great. It was so nice not to think about reservations or where to go eat. The weather was perfect. We went on a few day trips on our own but we also enjoyed the tours that the company set up for us.
Reply from Pack Up + GoSep 4, 2025
We’re so glad you loved Boston! ✈️ Thank you for letting us handle the planning so you could simply enjoy every moment!
Glenn
The accommodations were fabulous. The surprise destination was Hot Springs and my wife and I had a very relaxing Labor Day weekend thanks to pack up and go!
Reply from Pack Up + GoSep 9, 2025
We're glad we could help you have a relaxing holiday weekend in a great accommodation!
Heidi Z.
Customer service was outstanding! We needed an additional hotel room and they were quick to respond with a complimentary upgrade so our rooms could be close to each other. Some of us are already planning for another trip next year! Highly recommend! Made my 50th birthday surprise trip the very best it could be!
Reply from Pack Up + GoSep 1, 2025
We're so glad you had such a great time! :) We couldn't be happier to be a part of such special memories for you! Our customer service team is top notch, and we love to gush about them! They are available 24/7 and they make sure that if any issues come up, you always feel supported and heard. We'd LOVE to plan another trip for you! Traveling should be about making memories, let us handle all of the other things! Where will we send you next?!
Samantha
Wonderful experience. The stay, the tours, the time to explore. Will 100% do again. The only bummer (which was definitely not their fault) was our flight to our destination was delayed so we didn’t get to open to the envelope the day of to reveal our surprise destination. But everything we did was spot on with how we like to vacation.
Reply from Pack Up + GoAug 30, 2025
Thank you so much for sharing how much you enjoyed your trip with us :) As much as we'd love to control the airlines, we always do our best to roll with the punches when it comes to delays and cancellations :) That's why we love our Peace of Mind Assurance option! Peace of Mind Assurance helps take the financial stress off of any unwanted flight or activity changes because it covers up to 2x what you pay! We're so glad you loved your hotel and all your activities; it sounds like your trip planner really hit the nail on the head with your trip! Where to next?!
Tonya G.
This was a fabulous experience. My son and I flew from Texas to Philadelphia which met all the criteria on our pre-trip surveys: not someplace too hot, we like sports and history. We saw a professional baseball game from great seats, stayed at a gorgeous hotel so close to Independence Hall we could hear the bells, had a gourmet dinner, and a very enjoyable visit to the Museum of the American Revolution. We even had an Uber payment number that covered transportation expense. Everything was organized so well and almost all was located within walking distance had we not branched out to see even more sites. We were never treated like "oh, you have a voucher" as the entire trip was created like a true vacation. We felt like a valued guest at the hotel and each event/location we attended. We highly recommend Pack Up & Go to anyone/everyone. Thank you, Pack Up & Go for the memories you helped us make!
Reply from Pack Up + GoAug 28, 2025
Thank you for sharing such a wonderful review! We’re so glad your Philadelphia trip checked all the boxes + gave you and your son lasting memories, that’s exactly what we strive for!
