Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 552 reviews with 5 stars · Clear filters
Jennifer
Great activities planned. Great customer service when we encountered issues.
Reply from Pack Up + GoOct 29, 2024
Thanks for taking the time to share, Jennifer! We're so happy our team was able to assist and even happier to hear you loved the activities. We hope you'll travel with us again soon ◡̈
J&A
Pack Up + Go is the only way we intend to vacation from now on! Give them as much information as you can. I recommend emailing them additional information about yourself, and preferences that are above and beyond the original sign-up survey. They can dial everything in for a truly customized trip. Doing so results in the most stress-free vacation one could ever have, along with the best the area has to offer. There's something to be said for having everything, amenities, things you don't even think of, and anything that comes up taken care of. The bonus of a provided recommendation list of things to do and places to eat was the icing on the cake. The only time we regretted doing something was when we deviated from the suggestions list. It only took us one time to learn our lesson. We plan on going on another trip with the assistance of Pack Up Go as soon as possible.
Reply from Pack Up + GoOct 28, 2024
Oh wow! Our first lifetime customer how exciting! We may be biased but we think having someone else plan vacations for you is the best way to travel. We totally agree, having it done for you takes the hassle + stress right out of traveling, which means there's more time to actually enjoy the vacation! It's so great to hear that our additional recommendations list checks all the boxes as well! Our trip planners, while they'd love to pack everything in, they just can't fit it all into one trip! With the recommendations list, during your down time, you can explore the destination with the ease of knowing these activities/restaurants are curated + sure to meet the Pack Up + Go standard! Where will we send you next? :)
Karen C.
Thank you for making my 16th wedding anniversary memorable. Portland, ME was awesome. We would have never sought out this location, but will definitely revisit another time. The top floor hotel room was great! The dinner reservations made were at great restaurants. The food tour was awesome and we truly didn't want to leave. Having everything so close and not having to drive everyone was just what we needed.
Reply from Pack Up + GoOct 28, 2024
Oh my goodness thank you so much for sharing your experience! It was our absolute pleasure to plan this trip for you! We love making memorable moments for our travelers + it's amazing to hear that we hit the nail on the head with your trip. Portland is such a magical place, especially in the fall, + we're so glad you loved every second. How are we going to top this for next year's anniversary?! :)
Susie
My daughter and I visited Denver. Everything was amazing! The flight was easy. The hotel was centrally located and had outstanding amenities. It was nice to have dinner reservations, and the walking tour was helpful in helping us decide how to spend our time. We will definitely Pack Up and Go again.
Reply from Pack Up + GoOct 27, 2024
Awh! We love hearing about hassle free trips! Especially when it's between mother + daughter! We absolutely love Denver + we're so glad you did too. It's always great to hear that our trip planners hit the nail on the head with your activities, destination, and accommodation! We aim to take the hassle out of travel + it sounds like we accomplished just that for you guys! We can't wait for you to travel with us again soon! Road trip next time? :)
Erica
It was well planned and so nice having someone else do the work! Plus the element of surprise was really fun!
Reply from Pack Up + GoOct 22, 2024
Wow! Isn't just the best when someone else takes the burden off? We love planning trips for our travelers + we're so happy you had a great time on your trip. We always aim to take the stress out of traveling so you can have the best experience possible! Maybe make it an annual thing? :)
Kami G.
Thank you for planning the amazing anniversary trip! It’s like you knew us personally! You sent us to the cutest bed and breakfast, great dinner reservations and a cooking class! We added in wineries on our own time and it was perfect!! Can’t wait to book another Pack Up and Go!!
Reply from Pack Up + GoOct 21, 2024
We're so glad you chose us to help you plan an amazing anniversary getaway! We take pride in individualizing every trip. We cannot wait for more adventures together in the future!
Patrick N.
AMAZING trip! Was super fun to have a surpise planned and reading the itinerary was really cool. I will certainly be doing this again!
Reply from Pack Up + GoOct 20, 2024
Thank you for sharing your feedback with us + we're so happy to hear you had a great time on your Pack Up + Go Trip! We're looking forward to planning your next one!
Brooke
This was my husband and I’s second trip with Packup and Go and it was another great success! I was so pleasantly surprised when they reached out to us prior to our trip to inform us that they did not need to use our entire budget for our trip and were refunding us some of our investment! What impressive honesty and integrity. We had a slight issue with our hotel due a protest coincidently happening next door. They made every effort to resolve this for us and although we ended up staying at our original hotel, I really appreciated their commitment to our trip satisfaction. They clearly have access to affordable and direct flights to locations that otherwise are not available to the public so that you truly receive a remarkable value by booking through them. If you are open to a surprise destination, this company really allows you to explore opportunities you may otherwise never have the option for. The dinner reservations and tours which were selected for us were absolutely perfect.
Reply from Pack Up + GoOct 19, 2024
Oh my goodness! Wow! We love a satisfied return traveler! We're so glad you had such a wonderful experience + that you felt supported throughout the process. We pride ourselves on having 24/7 customer service to support our travelers each step of the way. It's also always nice to hear our trip planners hit the nail on the head with your activities :) We hope you decide to travel with us again soon, 3rd times the charm!
