Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 552 reviews with 5 stars · Clear filters
Tinisha
I enjoyed the planning and how simple it really was. We completed a questionnaire and gave them our budget. Then they went to work planning a lovely vacation. We were pleasantly surprised and would do it again.
Reply from Pack Up + GoJun 6, 2024
Happy to hear you loved your trip! We want our travelers to have a stress-free experience and we are glad that's what we delivered! Hope to plan another adventure for you soon!
Hannah
We had to get a refund for a closed activity and the representative was responsive, quick and handled so we could continue our vacation uninterrupted
Reply from Pack Up + GoJun 6, 2024
Thank you for sharing your experience! We're glad our team could resolve the issue swiftly so you could keep enjoying your adventures!
Jen
This was a phenomenal experience! We chose the surprise trip option and were sent to New Orleans. We got to experience a place and activities that we. Ever would have chosen ourselves but absolutely loved. We had plenty of time to explore and book adventures that we found along the way. We had an agent help us when our flight got cancelled. It was just an all around positive experience. We will absolutely be booking again.
Reply from Pack Up + GoJun 5, 2024
Thank you for the amazing review! We're thrilled you loved New Orleans + that we could help with the flight hiccup. We can't wait to plan your next surprise adventure!
Kathy S.
Pittsburgh was a great place to have a mini vacation. Loved the events and reservations that were planned. Food was great. The people. Loved the painting adventure. Found the museum of illusions that was fun. Found the a great local waffle place within walking distance of the hotel. The kimpton hotel was beautiful and friendly.
Reply from Pack Up + GoJun 5, 2024
We are so happy you loved Pittsburgh! We aim for a good mixture of planned activities + self exploration on your trip, it seems you took that to your full advantage! Hope we can plan another trip for you soon!
JoAnn
The whole experience was great and Atlanta is a city that none of us had previously been to and honestly wasn’t on our lists to visit but it was great! All of the pre planned activities were perfect and some we wouldn’t have chosen ourselves but greatly enjoyed! Looking forward to booking another trip!
Reply from Pack Up + GoJun 5, 2024
The best part of the Surprise is getting to experiences places or activities you may not have thought for yourself! We're so glad to hear you had a great time on your Pack Up + Go Trip!
Daniel
You NAILED IT!! This couldn’t have been a better experience for me and my wife, who I was surprising for her birthday.
Reply from Pack Up + GoJun 5, 2024
We're so happy you chose us to help you celebrate your wife for her birthday! Here's to more celebrations + Surprise Trips in the future!
Michelle
We loved the location that was chosen, and having curated suggestions with a few activities or reservations made took all of the mental load off of the trip. Instead of spending time trying to decide where to eat or what to do, we just picked something off the list, and all of the suggestions were great. Plus, we stayed in a place we would not have thought to choose for ourselves and loved it. Great trip!
Reply from Pack Up + GoJun 3, 2024
We're so happy to hear you enjoyed your Pack Up + Go Surprise Trip! The best part of handing over the planning is getting to experiences activities/places/accommodations you may not have chosen for yourself! Here's to more adventures in the future!
Hailey
I am thoroughly impressed! We didn’t have to think about a thing. Our flights were booked, hotel booked, activities planned and reservations made. All of the activities were perfectly suited to our taste and the reservations were great. I highly recommend booking!
Reply from Pack Up + GoJun 3, 2024
We're so glad you were impressed with your Pack Up + Go Surprise Trip! Our Trip Booking Specialists work hard to ensure activities are catered to our travelers interests, so happy to hear you had that experience!
