Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 552 reviews with 5 stars · Clear filters
Donna
We stayed at the Omni Downtown. It was the best experience ever! We were able to walk around downtown, we ate food we would have never eaten before and it was amazing. This was really fun to experience Austin.
Reply from Pack Up + GoMay 22, 2024
We're so happy to hear you enjoyed Austin! There's nothing better than enjoying the great food the city has to offer and then ending the night curled up in a cozy bed!
Solmary
Not having to worry about the planning and coordinating the whole itinerary, it was worry free. I loved the fact that some of the days were open for my friend and I to be able to coordinate any other attractions we wanted to add.
Reply from Pack Up + GoMay 21, 2024
Worry-free is our forte! Thank you for letting us take care of the planning while you enjoy the adventure. Here's to many more incredible Pack Up + Go getaways in the future!
Harold
Hotel room was awesome! Very pleased with dining choices.
Reply from Pack Up + GoMay 21, 2024
We're thrilled to hear you enjoyed your stay and dining experience! Thanks for choosing Pack Up + Go to make your getaway special! 🌟
Stacey
From start to finish our trip was fantastic! Very professional staff. Our questions were answered quickly. They were very generous to refund some of our travel budget because they didn’t want to spend our money frivolously! 10/10 would recommend using them for a surprise adventure. They have gained repeat customers from our group!
Reply from Pack Up + GoMay 17, 2024
Hi Stacey, Thank you so much for your kind words and for choosing us for your surprise adventure! We are thrilled to hear that your trip was fantastic and that our staff was able to provide you with prompt and professional service. We always strive to go above and beyond for our customers. We truly appreciate your recommendation and are honored to have gained repeat customers from your group. We can't wait to welcome you back for your next adventure!
April
Hands down one of the best trips I’ve been on recently. The anticipation of opening the envelope to reveal the destination was like childhood Christmas morning level of excitement. All the preplanned activities and recommendations were SO spot on to the kind of trip and vibe I was wanting as well. So fun and adventurous but also so relaxing when I wanted it. I’ll definitely be a customer as long as Pack Up + Go are in business. Side note - also a very trustworthy business. They refunded me like $240 because I gave them too much budget and they wanted to make sure I had a little “unplanned” time to explore on my own. They could have totally kept that and I would have never known!
Reply from Pack Up + GoMay 16, 2024
Thank you so much for your kind words and for taking the time to share your experience with us! We are thrilled to hear that you had such a fantastic trip and that your Surprise Envelope brought you so much joy and excitement :) We are dedicated to providing our customers with unforgettable experiences tailored to their preferences and it warms our hearts to know that you felt our recommendations were spot on. Your trust in our business means the world to us, and we always strive to go above and beyond to ensure that our customers have the best possible experience. Thank you for your support and we can't wait to plan your next adventure!
Mary
We have taken two surprise trips with pack and go. Both trips were to destinations. We would never would’ve chosen, and we had a great time at both of them.
Reply from Pack Up + GoMay 14, 2024
We love sending our travelers to Destinations they might not think of for themselves! The fun of the Surprise can lead you to some new incredible places. So happy to hear you've enjoyed your Pack Up + Go Trips with us! Here's to more in the future!
Doug
We loved our Pack up and Go Trip. Everything from the moment we booked through reminiscing about the trip brings excitement. The suspense of not knowing where we would be going until the day of was almost as fun as the trip. During the trip it was amazing to have reservations made, tickets already bought, and a LONG list of recommendations tailored specifically to us. We can't wait to go on our next one!
Reply from Pack Up + GoMay 14, 2024
The thrill of the Surprise is truly half the fun! We're so glad that your Trip brings you excitement even just thinking about it. We're excited to plan another great getaway for you in the future!
for your O.
Pack up + go was a perfect way to celebrate our anniversary! We didn't have the stress of planning or scheduling we just put in when we wanted to go, filled out a survey of likes and dislikes and showed up at the airport. We were able to see family and friends while we were on our trip, it was perfect! I do recomend using that "other things you would like us to know" box to state preferences in hotel ammenities (hot tub, breakfast etc). We enjoyed our experience and will be booking another trip soon!
Reply from Pack Up + GoMay 14, 2024
Thank you so much for sharing your positive experience with Pack Up + Go! We're so happy you chose us to help celebrate your anniversary. The "anything else we should know" box is so helpful for us to plan tailored Trips for our travelers, so thank you for calling this out! We hope we're lucky enough to plan another Surprise Trip for you in the future!
