Excellent
Based on 661 reviews
Pack Up + Go4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 552 reviews with 5 stars · Clear filters
Emily
They are responsive when you reach out with an issue and resolve it quickly. Their communication about the process after booking was consistent and reassuring. They make the booking process easy and the itinerary easy to follow too.
Reply from Pack Up + GoJun 21, 2026
Thanks so much for the kind words! We are so glad to hear we made the experience and process a breeze. Here's to the next one!
Kins
One of my best trips ever. Loved the surprise element of it!
Reply from Pack Up + GoJun 18, 2026
Isn't it great to have someone else plan everything for you so all you have to do is focus on the important parts? Making memories! Some travelers don't love a full surprise planned trip, so we offer other options with a little more autonomy, but we agree with you. We love a surprise! We can't wait for you to travel with us again :)
Mike B.
The team at Pack Up & Go crafted a wonderful surprise trip for me, clearly taking the time to review the information I gave them, and creatively came up with a fabulous hotel, delightful activities, and really great suggestions for dining and entertainment. I had a terrific time!
Reply from Pack Up + GoJun 20, 2026
Thanks so much for the kind works! We really appreciate them and are so glad you enjoyed your trip! We hope to plan another for you soon!
StuWiener
LOVE THIS COMPANY!!!My wife booked a 60th Birthday trip for me that we had to postpone due to a blizzard- the staff was so understanding and helpful. We switched it to an anniversary trip this weekend and it was awesome. Great extra activities, perfect B and B and over the top customer service . We will definitely use them again and will recommend to all of our friends !!
Reply from Pack Up + GoJun 16, 2026
We are so happy you enjoyed your anniversary trip + that we were able to get you rescheduled! We're looking forward to planning more trips for you!
Kendra
Yes, do it! The trip that was planned for my husband and I was perfect in every way. From the location, the hotel, planned activities, dinner reservations, recommended activities to thorough and professional communication at every step. Such a great experience and I can’t wait for the next one!
Reply from Pack Up + GoJun 13, 2026
It's so lovely to hear you had a great time on your trip with us! Isn't Milwaukee just the best city?! It truly has something for everyone + maybe even a destination you never would've thought to travel to yourself. We can't wait for your next trip either. But where should we send you this time?!
Elizabeth N.
This was our 2nd trip with Pack Up + Go and we are already planning our 3rd! It allows us to vacation and travel how we want and explore things we may not consider. It's so fun to see what is in store for us and have a great time without the stress of planning.
Reply from Pack Up + GoJun 13, 2026
Nothing is better than a knowing a repeat traveler had an even better experience on their 2nd trip! Our team plays vey close attention to our travelers but especially our return travelers to make sure we are raising the bar from their first trip with us. It sounds like your planner did just that with your trip :) We can't wait for trip number 3!
Kathleen
Pack up and go listened to everything we said about the type of trip we liked and planned an amazing vacation for us from the destination to the hotel, restaurants and excursions we had a great time
Reply from Pack Up + GoJun 13, 2026
We love to hear this! Isn't it great when someone can plan an entire trip for you like they know you inside and out?! That's why we love our traveler survey because it really lets our planners dive into our travelers interests so they can plan something amazing. The real question is..where do we send you next?
Joanna
My experience with Pack Up & Go was top-notch! I was overjoyed with the surprise trip package because they had no idea, but they picked a state that was on my bucket list for years! The bed-and-breakfast option was a perfect fit for me as I simply wanted a brief getaway from all of my daily duties as a mother and director of a local nonprofit. Also, I was extremely grateful for the extended hospitality and booking support services when I unexpectedly missed my flight on the last day. I was able to contact somebody by phone and text and they were quickly able to rebook my flight and gave me an extra night’s stay at the same bed-and-breakfast because I invested in the emergency insurance. For both occasions of rearranging my travel logistics, they kept the same confirmation number as well for my return flight home. Lastly, I would add that the team did an excellent job with being intentional for my curated experience package and itinerary. I did every single thing they recommended excluding one cancellation simply because I needed some time to get it acclimated to the elevation difference. I highly recommend this travel agency for anyone who is easily overwhelmed with Planning, logistics, and everything in between. They literally have everything covered and I can’t wait to book another surprise trip with them!
Reply from Pack Up + GoJun 16, 2026
This review has us grinning from ear to ear! We're so happy that you had such a nice relaxing getaway + that our traveler support team was able to help you with the flight issue! We take pride in catering to each individual + are glad that we hit the mark with you! Here's to more adventures in the future!
