PamporaReviews of pamporaleather.com

Ordered a bag in early September. After two months and multiple promises of shipment (that I had to initiate, there was no spontanous update from the company), I filed a dispute with my credit card company to get my money back. A very disappointing experience.

In July I ordered from Pampora after reading about the quality of their goods and knew I could expect to wait a few weeks for the product to be hand-made. I accepted the fact that quality over speed is always acceptable. After 3 weeks without any communication from Pampora, I emailed and received an immediate reply that these bags take time to be created. Another two weeks went by and I again emailed asking for an update and they guaranteed that it would be shipped in mid-October. When this didn't happen I emailed again and was guaranteed a shipping date of November 6th. On November 10th, when I still hadn't heard anything, I reached out again via email - it is the only way to communicate - they never responded. On November 10th I emailed again and did not receive a reply. On November 11th I contacted my credit card issuer and reported a dispute. The CC company called me that afternoon and shared that Pampora had multiple disputes with not fulfilling orders.

I received a bag from this company and a few months later the stitching started to come out. I contacted the company and they said to go to a local cobbler and they would reimburse me for the amount. I followed their instructions in August 2023 and provided receipts. Reimbursement in for leather work done by the cobbler has not been received as promised. I also ordered a leather conditioner in August and still have not received the product. I have been in contact with the company and received numerous emails from them saying they would check on the situation. There still has not been any progress .

1 star because i can't sélect 0. Order th 12th july, and never received. At the begining we received automatic answer and after 3 mails Victoria ask me to wait, i wait but nothing happened about tracking and nothing received.

I think Pampora is a scam but I hope they prove me wrong. Even though I havn’t waited as long for my bag as some other guys, I have waited long enough. No replies from them on emails. Their contact adress on their website is an adress in China which is weird. Here on Trustpilot their adress goes to a residential house in Italy. I just have a bad feeling about this. If I don’t get what I have paid for in a few weeks I will press charges(which probably won’t lead to anything, but it’s the right thing to do).

It’s awful, I made the order in February, now on 29th of July it’s still not delivered!! You only promise that it’ll be ready in 2-3 weeks and every time it’s not ready. Moreover a month ago you stopped replying to my emails. I requested a refund and you’re not giving it to me. I have never had such bad experience before.

Product took almost a month to be sent, instead of few days as the website. First use and it completely stained my shirt, making its use impossible. Customer support is terrible, multiple e-mails and the need to call them to get anything answered. In the end, no money back or exchange for a defective product.

The company does not meet the delivery deadline. I've been waiting for 4 weeks the goods. They also don't answer shipping questions. I do not recommend shopping. They are unreliable