Excellent
Based on 5,060 reviews
Parentgiving4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Every person in our organization is a current or former caregiver. Being passionate caregivers is critical to our ethos - remembering that we serve a fragile population (the aging and disabled) and their families - helping them arrive at better product solutions and expert application, better care, better aging - in their own home, or in the assisted living facility. Giving them hope, solving their problems, winning their business with every engagement. Delivering a world-class shopping experience and knowledge and insight and curated product solutions that cannot be replicated at the local chain pharmacy or Mega Mart or Online Marketplace. Our size and scale and approach ensure deep business relationships and true buying power with the best home health manufacturers and distributors in the business. We want long-term relationships with customers and have real caregivers answering the phones and ensuring every order and product is of great quality and value. We want to be the Sephora or Geek Squad of all things aging and caregiving related.
Parentgiving (parentgiving.com) has 5,060 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 201 reviews with 3 stars · Clear filters
Linnette
1st Round we had serious problems with packaging 2nd round it was pretty cool
Reply from ParentgivingApr 17, 2020
I checked your initial order that you placed online. You had ordered the wrong size product and we set up a return for you as soon as we were notified. We are pleased that you have continued to order from us and appreciate your business.
Tammy H.
It's over a week now since I placed my order and there has been no email providing updates on my order.
Reply from ParentgivingMar 27, 2020
I am very sorry that you did not receive your order. We were trying to fulfill every order that we received but unfortunately the item is on backorder. Due to the unprecedented recent demand for protective medical supplies, this item has become unavailable with no estimated back in stock date. A refund has been processed. I sincerely apologize for the inconvenience.
cheryl E.
I like the Tranquality product but it takes too long to have it shipped, and this was before the virus slowed things down. My husband is completely incontinent and must have this product. I have now placed us on automatic shipping each month in hopes that this will keep us in the product on a regular basis.
Reply from ParentgivingMar 26, 2020
We appreciate your feedback. Thank you for signing up for our automatic delivery program. We always recommend that you have some product in reserve in case there is a shipping delay. The frequency of your orders can always be adjusted to fit your needs. Thank you for being a valued customer. We appreciate your business
Mary
I am completely satisfied with your product; however, I am completely dissatisfied with customer service in terms of the amount of "wait time" it takes to actually speak to a representative. In fact, I have made several calls but not once have I been able to get through to a representative. Finally, I had to hang up because I had been holding a long time. Once, I clicked the prompt (#3) to leave a message and a call back number. It was approximately three hours before someone called me back. This is the reason for the 3 stars.
Toshimi
Too heavy, loose
Reply from ParentgivingMar 24, 2020
Thank you for your recent order of the Overbed Tilt Top Table by Nova. You mentioned that it was too heavy. We have the weight of 27.5 inches posted on the product page under the specifications. You also mentioned that the product was loose. You can contact the manufacturer and they can assist you with the issue. Their customer service phone number is 800-557-6682. If you need any further assistance, you can contact us at 888-746-2107.
tricia
They are very absorbent, but, way too short in the waist, they continually roll down.
Reply from ParentgivingMar 9, 2020
Thank you for sending in a review. We are very happy the Dry Direct is very absorbent. We understand this product may not fit perfect, unfortunately they make one product to fit everyone and we are all shaped different. If you would be interested, I can send you a Sample in a different size or if you would like to Sample other products for a better fit, I would be happy to send out no charge Samples. Please feel free to contact us at Customer Service if you would like to discuss other options. We are always happy to assist.
Tim
Great service price and products Would have been 5 stars if not for the restrictions of only being allowed to bu one sample Some of us need to try a couple times to make sure the product is a good fit
Reply from ParentgivingFeb 20, 2020
Thank you for taking the time to let us know that you were pleased with our products and service. I do apologize about the limitations on the quantity of samples that you can order. To be able to offer the sample program that we have on our website, we have to abide by what the different manufacturer's allow which is 1 set of samples. It is an opportunity for you to try the sample and check the fit and the absorbency to make sure it will work for you.
Sam
Useless tray for walker. Not safe for handicap person. Trashed box, can’t return. Inaccurate marketing info, my last purchase from you.
Reply from ParentgivingFeb 17, 2020
Sam, I'm sorry you felt the walker tray was not safe. Can you tell us in what way you felt it was unsafe? Is the distance between your walker handles 16.5"? Were the dimensions on our website of 23" (W) x 1.5" (H) x 17" (D) inaccurate? We would like to make corrections as needed and appreciate your input. I'm sorry you threw out the box and cannot return the tray but I have put $10 worth of points into your account, should you decide to purchase from Parentgiving again.
