Excellent
Based on 5,060 reviews
Parentgiving4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Every person in our organization is a current or former caregiver. Being passionate caregivers is critical to our ethos - remembering that we serve a fragile population (the aging and disabled) and their families - helping them arrive at better product solutions and expert application, better care, better aging - in their own home, or in the assisted living facility. Giving them hope, solving their problems, winning their business with every engagement. Delivering a world-class shopping experience and knowledge and insight and curated product solutions that cannot be replicated at the local chain pharmacy or Mega Mart or Online Marketplace. Our size and scale and approach ensure deep business relationships and true buying power with the best home health manufacturers and distributors in the business. We want long-term relationships with customers and have real caregivers answering the phones and ensuring every order and product is of great quality and value. We want to be the Sephora or Geek Squad of all things aging and caregiving related.
Parentgiving (parentgiving.com) has 5,060 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 247 reviews with 1 star · Clear filters
Hilary
I emailed to inform that tracking said I received my order, however I never did. I wanted to know how this could get resolved but never received a response.
Reply from ParentgivingJan 10, 2022
We will investigate this matter with UPS today, and issue another shipment, if necessary.
ROBERT
I still haven't received my order that was suppose to be here a week ago
Reply from ParentgivingDec 16, 2021
I am very sorry for the extended delay in your order being delivered. The item shipped on the day the order was placed, but, unfortunately, FedEx is experiencing heavy volume in your area, and tracking now shows it will be delivered on Monday.
juanita
I ordered a PRIDE chair but when received was disappointed. The quality I was familiar with was lacking. I do think the return policy is far from fair but I did want rid af the chair.
Reply from ParentgivingNov 30, 2021
We are sorry that you were not happy with your chair. We are working with you and Pride Mobility to facilitate its return, and have absorbed some of the return costs you would have incurred, since you are returning a non-defective product.
Georges C.
I ordered x-large and you sent me large. The company I order from has said they will make it right by refunding my money.
Reply from ParentgivingNov 26, 2021
Inevitably, there will be occasional errors in automated warehouse picking. Had you have contacted our customer service department, they would have been happy to have remediated the issue for you immediately. You have been credited for this purchase, and it should show on your payment card statement imminently.
VERLE
We ordered some guards which were supposed to hold up to 32 ounces. The third one evidently reached that capacity. Then I found out about the other part of the curse, at that point the pad releases the entire 32 ounces on to the diaper and on to my underwear and onto my pajama bottoms. I ask who was the idiot who designed these pads? Obviously not someone who ever had a bout of incontinence, either from his own body, or from a medicine induced,i.e. Lasix, a diuretic given to reduce moisture on the lungs,. Now I have a quandary, if I donate them, they are also useless for their intended use. I still hate to even throw them away, as someone may still try to use or resale them.
Reply from ParentgivingNov 12, 2021
We are very sorry to hear that this booster pad did not work for you. Customer feedback has been extremely positive. Please contact our customer service team at 888-746-2107 if you wish to return the unopened packages, and we will facilitate this for you.
Helen
I’m giving 1 star because of return issue I called the return line and the young lady said she would help me with return and never called back that is bad business
Reply from ParentgivingSep 3, 2021
The Director of Customer Service will be in contact with you, today to remediate this issue.
WL R.
I returned your product weeks ago. We bought three pairs of rubber, adult pants on August 8, 2021, that were way too big. You never refunded me my money $69.00. I want my refund asap.
Reply from ParentgivingSep 3, 2021
You requested the return on 08/22, and as you were advised in the RMA email a credit will be processed to your card within 21 business days of the return.
Shelly
You screwed up my order, sent the wrong item, said I'd have to pay $13.00 to send it back to you. How do you think You did? Take me off your mailing list.
Reply from ParentgivingAug 31, 2021
You received the product you ordered, and when you indicated that you did not find it suitable to your needs, we offered to facilitate its return. This would have cost $13.50 to have FedEx collect the order, or you could have shipped back by the carrier of your choosing.
