Excellent
Based on 5,060 reviews
Parentgiving4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Every person in our organization is a current or former caregiver. Being passionate caregivers is critical to our ethos - remembering that we serve a fragile population (the aging and disabled) and their families - helping them arrive at better product solutions and expert application, better care, better aging - in their own home, or in the assisted living facility. Giving them hope, solving their problems, winning their business with every engagement. Delivering a world-class shopping experience and knowledge and insight and curated product solutions that cannot be replicated at the local chain pharmacy or Mega Mart or Online Marketplace. Our size and scale and approach ensure deep business relationships and true buying power with the best home health manufacturers and distributors in the business. We want long-term relationships with customers and have real caregivers answering the phones and ensuring every order and product is of great quality and value. We want to be the Sephora or Geek Squad of all things aging and caregiving related.
Parentgiving (parentgiving.com) has 5,060 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 90 reviews with 2 stars · Clear filters
AH
The delivery service lost the order.
Reply from ParentgivingFeb 24, 2022
While we have no control over the services provided by UPS and other carriers, we reshipped a replacement order, as soon as you advised that you had not received your order.
Mary
I ordered the booster pads and they have no backing and the strip that sticks to the diaper does not stick very well. I would not purchase again. I use Walmart equate overnight brand and like them
Reply from ParentgivingOct 11, 2021
Thank you for taking the time to provide feedback on this new product, it is invaluable to us for the product's further development. I am sorry that you did not find it met your needs. As a courtesy I am crediting your account with points to the value of this purchase.
Linda
Product was shipped on 9/16, supposed to be delivered on 9/18. Did not receive package until 9/25.
Reply from ParentgivingOct 7, 2021
Linda, Please accept our apologies for the delayed shipment, and the inconvenience this may have caused. This is not the level of service we intend to deliver to our valuable customers. In this instance, I will be happy to credit your account with points to the value of $10.00 , which can be redeemed against your next order. To use the points, you will see them available to you in the third step of the checkout process, when placing an order through Parentgiving.com. Alternatively, feel free to contact our Customer Service Department at 1-888-746-2107, where a representative will be happy to place your order.
Rosie
I purchased two packages of 100 count booster pads and they do not stick. I am very disappointed in the product. Now I have all these pads that I can not use. The reason I even gave my order two stars is I also purchased a package of pull-up underwear and they were ok but nothing special. I will not order again.
Reply from ParentgivingSep 7, 2021
Thank you for your feedback. Our customer service team will contact you to remediate the issue regarding the booster pads.
Connie S.
Your company has been back ordering the pads I need for my mother. When you send an email to notify me, the notice that the order has been back ordered is at the very bottom and end of the email. The products are good but I need dependable service. Just be upfront and state at the very beginning of your emails that the product is back ordered. Your customers get so many emails, I personally don’t read the entire email so make sure you state in the first sentence that our necessary items have been back ordered. Thanks.
Reply from ParentgivingAug 26, 2021
This review was for order 616994. I believe it shipped timely. The backorder email acknowledges the order, then, in the third sentence discusses the backorder. I am sorry that you do not find this to your liking.
Addison
Still waiting for a package 📦
Reply from ParentgivingAug 13, 2021
According to UPS tracking, your order was delivered on July 26, and left by your garage. If ever you do not receive an order in a timely manner, please contact us, in order we can remediate the issue immediately.
Janine
While the products so far are great.. the delivery process snd status of is very poor.. I ordered Twice and what’s said to Be 2-3 business days has been well over a week and I had to go out and purchase emergency products because of that.. I also I called and inquired and was told I would get it the next day and they would send me another tracking number.. which I never got nor did the product come yet
Reply from ParentgivingJul 28, 2021
I am sorry that you have experienced delays in receiving your orders. This order was placed on the evening of 07/13, shipped the following day, and was delivered on 07/16, within our usual three-day delivery time frame. Currently carriers, including FedEx, are experiencing extremely high volumes of freight, and, consequently, resulting delays have occurred. Similarly, vendors are receiving delays in receiving stock into their warehouses. Both situations are frustrating, but, entirely beyond our control. Please contact customer service, if you are not in receipt of a product, in order that we may remediate the issue for you. Director of Customer Care
Robyn R.
The rollator looked good in the pictures but the brake mechanism was shoddy. Also, paying over $100 to return this ensures that I will never order anything from you again.
