Excellent
Based on 414 reviews
Pastry Depot4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Pastry Depot opened its doors in 2017, providing pastry supplies and products to enthusiasts and industry professionals alike. Chef Frances Coffey established The Pastry Depot to fulfill the need in the Atlanta area for access to high-quality pastry products, without the requirement of a membership or account with a large distributor. The Pastry Depot offers a public brick & mortar retail store, online shop with shipping across the USA, and wholesale accounts for local Metro Atlanta businesses.As a family and female-owned company, The Pastry Depot takes pride in providing its customers with the best service and products. Combining expertise of chefs on-staff with the shopping experience of a boutique shop, the goal of The Pastry Depot is to inspire those passionate about pastry by showcasing the professional-grade products available on the market.
Pastry Depot (pastrydepot.com) has 414 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 385 reviews with 5 stars · Clear filters
Olha
Great service and quality products
Reply from Pastry DepotOct 9, 2024
Hello Olha, thank you for your review! We are so happy that you are pleased with your order and the products you purchased! We look forward to helping you with your future orders, have a wonderful week!
FRANCES M.
Customer service was very communicative regarding potential delays due to hurricane but I was able to recipe my product fast and in time. Thank you!
Reply from Pastry DepotOct 2, 2024
Hello Frances, thank you so much for your review! We always try to go above and beyond with our communication to our customers. We are so happy that you were able to receive your product in a timely manner, especially with Hurricane Helene affecting UPS. We so appreciate your understanding and hope you have a wonderful day!
June F.
Everything came in time and was packed very well.
Reply from Pastry DepotSep 17, 2024
Hello June, thank you for your kind review! We are so happy that your order arrived quickly and in great condition. We look forward to assisting you with all your future orders. Have a wonderful week!
M.
Great company, great people.
Reply from Pastry DepotSep 15, 2024
Thank you so much for the kind review. Our team tries real hard to take care of our customers. Please let us know if there's anything else we can do to help you in the future.
Alicia C.
The customer experience was wonderful from the communication around the order, the tracking, and the delivery. My product was slightly damaged and when I notified them they responded promptly and gave me a partial refund.
Reply from Pastry DepotSep 11, 2024
Hello Alicia, thank you for your review! While we try our best to ensure your package gets to you as safely as possible we understand that things happen. It's part of our core values to make sure our customers are always taken care of and happy. We appreciate your understanding and look forward to assisting you with all future orders!
Holly
Fast service - great product!! Win!
Reply from Pastry DepotSep 10, 2024
Hello Holly, thank you for your kind review! We are so glad that you were happy with your experience at the Pastry Depot. We strive to provide excellent service to all of our customers and we cannot wait to assist you in the future!
Joseph G.
It is always a pleasure to do business with people that care. My business has been operational for 33 years and there are only a handful of distributors in that time that I would recommend as much as Pastry Depot.
Reply from Pastry DepotSep 10, 2024
Hello Joseph, thank you so much for your review! It was so lovely to meet you last week. We are honored to be a part of your businesses story. We look forward to assisting you with all your future orders, please feel free to reach out to us anytime if you need help with anything. :) Have a great day!
Aria C.
The variety each time I receive a shipment is wonderful, I love that I get to try things that I am not sure I would ever pick or even know exists
Reply from Pastry DepotSep 3, 2024
Hello Aria, thank you for your kind review. We are so happy you were pleased with your experience at the Pastry Depot!
