Great
Based on 745 reviews
PatioHQ4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
PatioHQ (patiohq.com) has 745 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 50 reviews with 4 stars · Clear filters
Johnny T.
I am pleased to report they corrected my order and in fact, I ordered 4 more pillows without issue. So yes, I am satisfied and pleased with all the pillows. The delay was a bit frustrating, but it is resolved now. All good…
Reply from PatioHQJan 26, 2022
Hi, thank you for the updated review and happy that you're happy! PatioHQ
Jennifer C.
Great product just took a little longer than expected.
Reply from PatioHQDec 11, 2021
Hi Jennifer, thank you for the great review! We apologize for the length of time it took but supply chain issues and Covid has slowed things down. Hopefully we get back to normal soon. Enjoy the rest of the year! PatioHQ
Jennifer
I have only 4 stars because there were so many mix ups in my order and after a year and a half I still don’t have the right coffee table cover!! But I gave a high mark because the service was so nice and tried their best and actually called me back!! So bravo, even though I still don’t have the order right, I like how I was treated. Plus, I love my furniture! It’s comfortable, great looking, sturdy and the price was very reasonable compared to other places. I have recommended PatioHQ to several friends who’ve ordered and been very happy.
Reply from PatioHQFeb 8, 2024
Hi Jennifer, thank you so much for your review and happy that you're happy with your purchase. PatioHQ
judy a zumwalt/ Z.
As advertised.
Reply from PatioHQNov 17, 2021
Hi Judy, happy that you like the cushions, thank you for the review and shopping with us. PatioHQ
Ginger S.
It took a couple of months, multiple contacts with customer service and three separate shipments but I now have a lovely set of new cushions. In normal times, this wouldn't be a 4-star experience, but given difficult pandemic conditions, I will cut them some slack. I appreciated that the same customer service professional tracked my case all the way through and didn't give up until things were made right. Kudos to him!
Reply from PatioHQNov 5, 2021
Hi Ginger, thank you for the review and we are happy that you're order has been resolved and that you're satisfied. Enjoy the rest of your year! PatioHQ
Peter
The Counter Height Bar Stools we received were delivered ahead of schedule, which was great. The only reason for 4 stars instead of 5 is that they are a little narrower than other stools, they don't have leg adjusters to compensate for uneven floors and lastly, the Sunbrella Cushions were not available at this time. Otherwise the price and quality seem to be good.
Reply from PatioHQAug 19, 2021
Thank you for the review. Several of the Sunbrella fabrics are out of stock, this has been ongoing since the start of Covid and is completely out of our control. We offered a substitute fabric in order to meet the customers deadline to receive the product and offered the customer the option to wait for the fabric to be available. Thank you for your business and enjoy the product! PatioHQ
Robert J.
Great that I could actually text with one of your designers. Website is also very useful. Only problem, and it was a surprise, is that the delivery date was changed and I was bot informed of it. I had to email to check as I had not received shipping info by the initial ship date, then was informed the order would be delayed. Products are excellent and as described on site.
Reply from PatioHQJul 10, 2021
Hi Robert, sorry about the length of time it took but it was out of our control as we are dealing with worldwide shipping logistic issues, unexpected raw material shortages, etc. from the Covid pandemic. Happy to hear that you love the product. Have a great summer! PatioHQ
Judy H.
I gave 4 stars because the chat line was never responded to. I sent 3 or 4 messages to the chat line and none were returned. I finally texted my salesman Kevin and he responded with the answer to my question right away. The cushions are fine and I have adjusted to the thickness of the back cushions.
Reply from PatioHQJul 10, 2021
Hi Judy, happy that we were able to satisfy you. We can still adjust the back cushions if you'd like. We have been overwhelmed this year due to Covid and supply chain/raw material issues. Thank you for your understanding and patience and thank you for the review! PatioHQ
