Paw Print GeneticsReviews of pawprintgenetics.com

I have always had a good experience but this time was very hard. I had to wait for 1 test for about 2 months and after making a phone call my results were magically there. I appreciate the man who helped me today. Thank you to him.

I have a chocolate lab that might carry yellow. You just told me my Labrador is black. I’ll be calling you in the morning.

Increase in the pricing and it takes far too long to get results.

So I have used this company numerous times in the past with great results, and have referred at least 30 people to them. But this time has been terrible, I paid extra for overnight delivery in both directions so they could get my samples as quickly as possible. They have now had my samples for 22 days with no results, and when I call to find out what is taking so long I get the excuse of they moved labs and it took longer than expected to get up and running. I understand that but the fact they did not make that known to customers prior is extremely frustrating. They've now cost me thousands of dollars in missed sales because customers want dna results before purchasing.I told the woman that I spoke to, and she told me it is what it is, don't know what to tell you. No offer of a discount in the future, no offer to refund a portion of the money I spent to keep a repeat customer happy. I will never use this company again and, I will make sure I never refer them again. Extremely unhappy!

I would give a zero if it was offered. Called and they said they didn't receive the test but tracking showed that they did. They gave dates that it would be finished but it wasn't. It took over one month for the test to be completed. When I called the persons on the other line were short and rude. Your employees have poor communication skills. I would not recommend this company.

Do NOT use this lab! I was a long time customer. No more good customer service. Late turn around times. Won't answer emails or phone calls. HORRIBLE! DO NOT USE!

The company advertises 10 days to 2 weeks turn around time when they receive sample. It took 3 weeks for test results to come back. This was a time sensitive and I would have used another company had I known the turn around time was not as advertised. I did call customer service and asked for a manager, left my return phone number and never received a call back.

After paying extra to have the results of my dogs DNA tests expedited. Not only did it take longer than the 2 weeks expected it 2 months. In this time I lost out on being able to have my female bred causing a considerable loss in finances.