pawshake.comReviews of pawshake.com

We have been trying to book our dog in for pet sitting, we have contacted 3 different sitters, all have accepted and even taken payment on one occasion every one has canceled, our dog ticks every box except good with cats, we chose one who said she was available and after we sent a message she replied that she was looking after another dog on that night but we could still come, then for no reason like all the others cancelled. I find the people we have tried to employ very unprofessional and just want to make a few dollars on the side but only if it suits them I will look elsewhere I’m guessing a lot of people find the same issues.

Similar to other Pawshake sitters who have their profiles unpublished because you have to immediately respond to all messages ! Yet if the pet owners don’t reply to you , then that’s ok ! I sent several emails to see if my profile would be activated again as I was told it was only unpublished “for now” but not one response to answer me so I’m being “punished” and ignored ! Extremely childish , jeuvenile behavior ! Use gu dog instead ! And I’ll set my own app in time too ! Good bye

I completed 2 months of home/pet sitting in Berlin in January however Pawshake still didn't pay my fee which was paid by the pet owners months ago. The website endlessly asks me to upload an official document to confirm my address and didn't accept any form of a file that is valid in Germany. I also can't find anyone to help me with this problem. I receive automatic emails which are nothing but repeating the same things. I am preparing to open a case with my pet owner who is very pleased with my service. The company got their money in October 2022 and try doing everything not to pay the sitter.

The site is difficult to work with. Unresponsive and difficult to get hold of. Would hate to have to deal with an emergency with them when you cant even reply to an email. Rover is far better with much more sitters.

Not impressed with Pawshake, worst of all the pet care apps I've used. You have to respond within 24 hours - fine I understand people want a quick response, but this is saying we cannot ever have a day off from working or being on our phones or the app. Sometimes I wouldn't get notifications in time, sometimes I was unwell due to multiple chronic health conditions. Your profile immediately gets unpublished and you have to go through a drawn out process of filling in forms to try and get it republished. I explained many times that it's not always possible, or fair, for people to answer within 24 hours and can this be taken off or changed to perhaps 48 hours. I was told no and this happened a few times. I was told you can set your profile to "away" but then you can't receive bookings. So again, they don't deem it fair for you to have a day off without missing out on potential other work. If it's difficult to reply for a day imagine how much more so it would be to have to keep remembering to change your profile every single time you want a day off. Suddenly my profile was just removed fully. I was told I'd "had enough warnings". I hadn't actually been told my profile would be terminated if it happened again... so now I just can't use the site. Besides this the site is useless. You can't adjust your prices to include things like travel or other additional arrangements. You can't adjust it to have one visit one day or two another day and so on. It's not user friendly and the least responsive of all the apps I've used and for the highest fees too. Don't recommend. Many better apps out there, or get your own insurance and do it yourself and save huge fees that prevent anyone from earning any kind of fair wage.

I have used a few times (3) now and twice a have been messed around by sitters. They have agreed to meet, for the first time, then for what ever reason it doesn’t happen. I have re- arranged and still have problems, and then only to find they can’t do the dates ask. If you can’t do them/ or are not interested please don’t waste time

We are a very active and animal loving couple with a lot of re-bookings on pawshake and similar apps. Since December 2022 our profile has been deactivated out of the blue. After trying to contact the customer service several times (that never came back), we got an answer 2 weeks later saying they have warned us several times and now deactivated our account given we did not answer pet owners (within 24h). Where it is true that we could not answer WITHIN 24h BECAUSE WE HAVE BEEN ON HOLIDAYS, we never got a warning or even break any rules of the system. The opposite, we got a lot of great reviews and loved the app. It though to see that such a good idea is drowning in a bad customer support.

En suosittele käyttämään pawshakea koska ei todellakaan ole hyvää palvelua semmoinen nainen kun anniina oli sanonut äidilleni ikävästi